Advantages of Voicent's
IVR Studio
- One time purchase, use forever
- No monthly fee, no contract
- Setup in less than 10 minutes
- Works on any PC
- Feature rich and yet easy to use
- You can try it before you buy it
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What is IVR?
IVR - short for Interactive Voice Response - automates interaction with telephone callers. Most people are familiar with IVR applications. These applications allow users to retrieve information such as bank balances, flight schedules, and movie show times from any telephone and without the help of a live operator.
What is Inbound, Outbound IVR?
Most IVR systems are for inbound applications. Voicent IVR solution also supports outbound applications, such as BroadcastByPhone autodialer.
How is Voicent's IVR different?
Traditional IVR systems use proprietary software and expensive telephony hardware. Voicent IVR system is based on VoiceXML, an Internet open standard, so it is easy to integrate with other software applications. It can be deployed on any PC with a voice modem, an off-the-shelf standard computer component. That makes the cost of having your own IVR system extremely low.
How do you integrate IVR with existing systems?
Voicent's IVR platform supports two integration methods--HTTP and Java. With HTTP, an Internet protocol for the World Wide Web, the system can easily connect to any website. For other applications, any program written in Java can be easily integrated using Voicent's IVR software.
Why should I integrate my phone and CRM systems?
Integrating a CRM (Customer Relationship Management) system enables agents to quickly gain access to customer information on inbound and outbound calls, increasing operational efficiency and providing an improved customer experience. For example, with Voicent TelephonyCRM, all calls with caller ID are automatically saved. When a customer calls back, a screen popup with customer profile and call history is displayed on an agent's computer. Based on the customer's category, it can further direct which IVR application to use to answer the call, meaning the call can be automatically transferred to a specific person or department.
What can I do with IVR & Text-to-Speech capabilities?
A flexible IVR system can deliver dynamically generated content, such as account balances, when interacting with callers. The information is relayed to the caller by using a Text-To-Speech (TTS) engine, which reads aloud text in specified data fields.
IVR Samples
If you have multiple IVR application deployed, you can select which IVR application to use based on the time of day.
Setup IVR Application Based On Call Time
You can select a weekend or after hour IVR application in addition to a regular working hour IVR application. To invoke the setup dialog window, select Setup > Options from Voicent Gateway main menu, then choose the Inbound tab, click the button labeled "Setup IVR Application for Incoming Call".
You can define two groups based on the day of week. For example, you can set group 1 to be weekdays and group 2 to be weekend. In each group, you can have a work hour IVR application (group 1, music on hold) and an after hour application (voicemail 1). You can also choose "Do Not Answer", in which case no IVR application will answer the call.
Remove Deployed Application
To remove deployed application, please select Application > Setup Application... from the gateway main menu. Select the application to remove, then click the Remove button.
If you want to remove data files also, such as logs files, recording files, and original recorded audio files for your application, please go to the deployment folder to delete them manually. The deployment folder is usually under:
C:\Program Files\Voicent\Gateway\apps
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