Advantages of Voicent's
Agent Dialer
- One time purchase, use forever
- No monthly fee, no contract
- Easy setup in less than 10 minutes
- Works on any PC
- Works with VOIP and PBX
- Feature rich and yet easy to use
- You can try it before you buy it
Learn More
What is a Predictive Dialer?
An automated phone dialer that connects only live answers to agents. The dialer usually makes calls on multiple lines and either skips answering machines or leaves a message. When a live person is detected, the software hands the call to you or an agent, then helpfully pops up an information window with information about the person.
What is a Power dialer or Speed Dialer?
A semi-automatic dialer that you operate by pressing keys, which dial numbers, play pre-recorded messages, transfer calls or record conversations.
Why Use A Predictive Dialer?
Predictive dialing saves you incredible amonts of time. All dialing, listening to the phone ring, dealing with answering machines, disconnected lines, no-answers, etc., is done by the software. You or your agents only get involved if a live person answers. By using a predictive dialer, agents can better focus on phone conversations with customers.
What's different about Voicent's Agent Dialer predictive dialer?
Because it is software-based, our predictive dialer doesn't require expensive phone equipment or lines. Voicent's predictive dialer is easy to setup and use, is easily scalable to the size you need and can easily grow as you grow.
Tell me about Agent Dialer's Screen Popup
Predictive dialers normally connects the live answer call to an agent. Voicent's Agent Dialer predictive dialer software connects the call to an agent's computer. The agent uses a computer headset to talk.
As soon as a call is connected, a popup is displayed on the agent's screen. The window includes the caller's name and number and can be used to enter notes about the caller. In subsequent calls, those notes will be available to agents.
Setting up a remote agent's computer normally involves configuring your server's internet and firewall setting. The settings must allow the Voicent Gateway on your server to communicate with the at-home agent on your remote computer through the open internet. The server computer and the agent's computer need to be connected in order to exchange calling information.
In setting up your at-home agent, most configuration will not involve your Voicent software. Because your computer's Internet connection and firewall is set by your ISP or company IT department, you should contact them if you run into setup trouble. The following are some key settings:
Make sure the RemoteAgent software can access the gateway server on a Local Area Network (LAN). A LAN is a set of computers connected to the same networking router. Once it is working from the LAN, then you know that the gateway is working and can be accessed from other computers.
The router setup. The router usually has two IP addresses. One IP address for internal access, referred to as Local Area Network (LAN) address. The other IP address is for outside access, referred to as Wide Area Network (WAN) address.
The WAN IP address is used to connect to the outside internet. This is the address you need to know. For example, if you have Voicent Gateway running in the office and your office has a router for internet connection, in order to access the server computer from home, you must know the WAN IP address of your router.
You can get LAN IP address and WAN IP address from your Internet Service Provider(ISP). Specifically, get the IP address you can use in order to access your router from outside.
You need to re-direct the router traffic for port 8155 (gateway port) and port 8165 (agent port) to the server computer. You need to set it up for your router. Once set, any new connection to these two ports will be routed to the correct computer. When you call your router company for help, simply ask them how to set up the router so you can access an application that listens on port 8155 and 8165.
Use a web browser to test the connection first. Open a web browser from the remote computer (the computer on which you are going to run Remote Agent), and type in the following:
http://ip_address:8155/appclient.jsp?action=ping
where the ip_address is the one you get in the previous step. If it is working, you should see the browser shows “[OK]”
If it does not work, go back to step 2 and 3. You can also contact your ISP or router provider for help.
Open RemoteAgent software and specify the dialing computer's IP address, which is the IP address you get in the previous step.
Now you should be able to login to the dialing computer.
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