What is a Predictive Dialer?

An automated phone dialer that connects only live answers to agents. The dialer usually makes calls on multiple lines and either skips answering machines or leaves a message. When a live person is detected, the software hands the call to you or an agent, then helpfully pops up an information window with information about the person.

What is a Power dialer or Speed Dialer?

A semi-automatic dialer that you operate by pressing keys, which dial numbers, play pre-recorded messages, transfer calls or record conversations.

Why Use A Predictive Dialer?

What's different about Voicent's Agent Dialer predictive dialer?

Because it is software-based, our predictive dialer doesn't require expensive phone equipment or lines. Voicent's predictive dialer is easy to setup and use, is easily scalable to the size you need and can easily grow as you grow.

Can Voicent help with regulatory issues that arise with predictive dialers?

Yes, Voicent's Call Center Manager product provides automatic monitoring and management of the federal Telemarketing Sales Rules' limit on dropped and abandoned calls as well as eligibility for the TSR's "safe harbor" provision to avoid prosecution for occasional, inadvertent rule violations.

Tell me about Agent Dialer's Screen Popup

Predictive dialers normally connects the live answer call to an agent. Voicent's Agent Dialer predictive dialer software connects the call to an agent's computer. The agent uses a computer headset to talk.

As soon as a call is connected, a popup is displayed on the agent's screen. The window includes the caller's name and number and can be used to enter notes about the caller. In subsequent calls, those notes will be available to agents.