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This guide contains the following
sections:
Install
and Setup Server
Please follow
the Quick Start Guide to install Voicent Gateway and
AgentDialer software. The Quick Start Guide can be opened from
Windows Start Button > All Programs > Voicent. Here we present
a short version of the steps.
Predictive
Dialer Setup Guide is a condensed version that is
specifically written for setting up Voicent predictive dialer.
1)
Install Voicent Software
If you do not have the software CD, you can download the
Voicent software package at:
http://www.voicent.com/download
Follow the on screen instructions to install Voicent Gateway
and AgentDialer
2)
Configure VOIP for phone calls
For predictive dialing, we recommend using VOIP,
which makes phone calls over the internet. You have two ways
to setup VOIP: One is to see if your current PBX system
support VOIP extension. If it does, then you can simply
configure Voicent to use your current PBX system. The second
choice is to signup for a VOIP service. For more details,
please see using SIP for Voicent software.
For testing, you can also use
Skype for
predictive dialing.
Test
Predictive Dialing on the Server
Open Voicent AgentDialer,
enter phone numbers, such as your cell phone number, in the
Phone column. Please note you need to specify 1 for US phone
number, where 1 is the country code. (You could set the
dialing rule to automatically add 1. Please set it from the
Outbound tab under Voicent Gateway main menu > Setup >
Options) To specify a sip or skype account, please use sip:
or skype:
as the prefix, such as skype:echo123.
To start predictive dialing, please select Predictive
from the program main menu, then select Start.
When your phone rings, answer
the call and say “hello”.
You should see the following
popup screen:
Once you see this popup
screen, the phone call is connected to the computer and is
ready for conversation. If you selected “Automatic release
after the call is disconnected”, this dialog window will
automatically close when either party hangs up the phone.
Use a
better headset
It is very
important to have a good quality headset for the phone call. A
lot of cheap microphones catch background noises and generate
static. If you experience poor audio quality during the call,
the best thing to do is to use a better headset. We recommend
Creative HS-600 noise canceling headset.
To fine tune the audio for the headset, please
select Windows control panel > Sound and Audio Devices
Use
traditional phone services
Although
also supported by AgentDialer,
use voice modems for predictive
dialing is not recommended. It is more restrictive than
VOIP, for example, modems require physical phone lines, so it
won’t work for at home agent. For the rest of this document,
we only show steps that are related to setting up VOIP for
AgentDialer.
Setup Predictive Dialer Remote Agent >>
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