Appointment Reminder: Customize Messages
You can customize messages if you have a Professional edition
AutoReminder. Invoke the Message Designer to design the message.
Each message is
composed of a list of message items, such as an audio file or some
standard item in the user license file or in the appointment dialog.
These items are played sequentially.
If the message
allows replay, the system will wait for voice command at the end of
the message. Once the replay command is recognized, the message is
played again.
For example, the
following message can be used for bill collection.
|
Message
Item |
Type |
Notes |
|
hello.wav |
Audio file |
recording
for: “Hi, this message is for” |
|
[Contact
Name] |
Standard |
Contact
name in the dialog |
|
Overdue.wav |
Audio file |
recording
for “your bill is overdue for more than 90 days… if you have
question, please call us back at ” |
|
[My Phone] |
Standard |
Callback
phone number in the license file |
Check “Allow
message replay” and set stop command and replay command, such as
“stop” and “play again” respectively.
Save the message
and give it a name such as “Bill Collection”.
When setting up
a bill collection call, invoke the appointment dialog as usual. Set
the Contact name and phone number, and then choose “Bill Collection”
as the message, and finally set the call time. Note that other fields,
such as appointment start date and time, are not used in this message.
They are simply ignored.
|
