The modem dials, but there is no audio when I answer the phone

Do you have a supported Voice modem

Use a supported voice modem (Voicent 3025 voice modem) will solve this problem. Order a supported voice modem Buy Now from Voicent Online Store at http://www.voicent.com/store. The modem is guaranteed to work with our software. We offer 30-day money back guarantee on our voice modem.

  1. How do I check what kind of modem my computer has?

  2. Why does my voice modem not work?
Do you remember to say "hello" when answering the phone?

The system should start to play your message after it hears your voice. Or if answering machine answers the call, it will wait for the beep.
 
Do you have some failed calls before?

You might have some corrupted files in the system. To clean up, select Operations > Scheduled Calls from the gateway main menu. Click on Delete All button if there is any old record.
 
Do you use Windows Remote Desktop (RDP) to access your computer?

You have to make sure the audio setting for your connection is set correctly. From the Remote Desktop Connection dialog, click the 'Options >>' button, then select the Local Resource tab. Set the Remote computer sound to "Leave at remote computer".


 
My problem is not listed here