The modem does not dial at all

 Is Voicent Gateway running?

Click on the Voicent Gateway icon (where is it?) to invoke the gateway main window. If the status is "Stopped", then click on the "Start" button.
 
Do you have a supported Voice modem

Use a supported voice modem (Voicent 3025 voice modem) will solve this problem. Order a supported voice modem Buy Now from Voicent Online Store at http://www.voicent.com/store. The modem is guaranteed to work with our software. We offer 30-day money back guarantee on our voice modem.

  1. How do I check what kind of modem my computer has?

  2. Why does my voice modem not work?
Is your phone line connected correctly

Please make sure that your telephone wall jack is connected to the LINE jack of the modem.
 
Are you using an analog phone line?

Modem will not work with a digital line. Most residential phone lines are analog line. If you are behind a corporate PBX boxes, make sure to get an analog line, like the one used by a fax machine.
  1. How do I tell whether a phone line is digital or analog?
     
Do you have dial tone on the phone line?

Use a spare phone and connect it to the modem PHONE jack. Your phone should work normally even if the computer is turned off. You can use the phone to test the phone line to see if it works or not.
 
Do you connect a digital phone to the modem PHONE jack?

Disconnect the phone. Your modem will not work even if it is connected to an analog line.

If the modem is connected to an analog line, your digital phone will not work. If it works, the phone line is digital.
 
My problem is not listed here