Use a supported voice modem (Voicent 3025 voice modem) will solve this problem. Order a supported voice modem
from Voicent
Online Store at http://www.voicent.com/store. The modem is guaranteed to
work with our software. We offer 30-day money back guarantee on our voice
modem.
Please make sure that your phone wall jack is connected to the LINE jack on the modem.
If you are calling to your cell phone, sometimes the cell phone station might be too busy to connect your call. The missed call does happen regardless whether the call is from Voicent program or a live person.
Normally the modem will dial the phone number EXACTLY as you entered. For example, if you need to dial 1 for long distance, you need to add 1 to your 10 digit phone number. If you need to call a local 7 digit number, do not enter the area code. (You could set up the dialing rule from Voicent Gateway such that the 1 is automatically added to your 10 digit phone number.)
If you need to dial a 9 for outside line, you need to set up the dialing rule from Voicent Gateway also.
To set the correct dialing rules, please click on the Voicent Gateway
icon (where is it?) to invoke the gateway main window,
then select Setup > Options from the main menu.
If you've been testing the system and there are failed calls before, the call records might still be active in Voicent Gateway. To clean up all previous scheduled calls, please click on the Voicent Gateway icon (where is it?) to invoke the gateway main window, then select Operations > Scheduled Calls from the main menu. Click Delete All button. Click OK. This should clean up all the active call records from the gateway.