 |
|
|
 |
|
|
|
|
Complete IVR system $499.
Comparable IVR systems cost thousands of dollars! There’s
simply no other system out there that offers what Voicent
IVR Studio does for such an affordable price
Pricing
and feature Comparison
|
|
|
 |
|
|
|
|
|
|
|
|
| IVR - short for
Interactive Voice Response - automates interaction with
telephone callers. Most people are familiar with IVR
applications. These applications allow users to retrieve
information such as bank balances, flight schedules, and movie
show times from any telephone. |
|
|
|
| Most IVR systems are for inbound
applications. Voicent IVR solution also support outbound
applications through BroadcastByPhone autodialer. |
|
|
|
| Traditional IVR systems use
proprietary software and expensive telephony hardware.
Voicent IVR system is based on VoiceXML, an Internet open
standard, so it is easy to integrate with other software
applications. And it can be deployed on any PC with a
voice modem, a off-the-shelf standard computer component.
So the cost of having your own IVR system is extremely
low. |
|
| A flexible IVR system
interacts with a caller using many dynamically generate content,
such as the balance on a bank account. In order to have the
information played back to the caller, the text information must
be converted to voice/speech by a text-to-speech engine. |
|
| Voicent IVR platform
supports two integration method, HTTP and Java. With HTTP, an
Internet protocol for the world wide web, the system can easily
connect to any website. For other applications, any program
written in Java can be easily integrated with your IVR
application. |
|
| Integrate with a CRM
(Customer relationship management) system enables agents to
quickly gain access to customer information on inbound
and outbound calls, increasing operational efficiency and
providing an improved customer experience. For example, with
Voicent TelephonyCRM, all calls with caller ID are automatically
saved. When a customer calls back, a screen popup with customer
profile and call history is displayed on an agent's computer.
Based on the customer's category, it can further direct which
IVR application to use to answer the call. |
|
|
|
IVR Studio
|
|
|
|
|
|
|
Voicent IVR Studio is
designed to deliver a high quality
caller experience for
any organization by simplifying business
integration and increasing flexibility. IVR
Studio ensures professional and
interactive communication with your callers
and quicker resolution of issues.
Based on internet
standard, Voicent IVR Studio is open and
extensible, and it allows customers to
integration with existing website and
incorporate custom-developed Java classes,
which enables independent developers to extend
Voicent IVR solution to meet unique customer
business needs.
Voicent IVR solution offers point-and-click
call flow design, ease of installation, and
lower cost of ownership.
Video: Product demo
 |
Self-service |
| |
Allow callers to get answers to
standard inquiries simply and easily, and in
seconds, without the need for an agent |
|
Reach the right agent |
| |
Automatically capture relevant
information from your callers and direct them to
the appropriate agent to handle their call |
|
24/7 customer service |
|
|
Enable your customers to get the
information they need, when they need it. Your
Voicent IVR application is working even when
you’re not, or it can transfer calls to your
cell phone. |
|
Automated Outbound IVR |
|
|
Fully integrated with Voicent
BroadcastByPhone Autodialer. Fully automated
interactive outbound call applications to
generate sales leads and keep in touch with your
customers. |
|
Point-and-click call
flow design |
|
Deployed on any PC
with Windows 2000/2003/XP/Vista |
|
Transfer call to any
phone, such as your cell phone |
|
Interactive touch tone response |
|
Speech command response |
|
Automatically convert
text to speech |
|
|
Easy integration with
your website |
|
|
Fully integrated with
Voicent BroadcastByPhone autodialer |
|
(Developer feature)
Integrate with any program through Java |
|
Support Skype
or voice modems for making calls |
|
Support single phone
line or multiple phone lines |
|
Natural
Text-to-speech engine for playing any text over
the phone |
|
(Requires Voicent TelephonyCRM) Answer call with
different IVR application based on caller ID. |
|
Immediate ROI and Lower TCO. |
| |
A fully-owned solution and perpetual license. No
month fee, no per call charge (except from your phone company) |
|
Quick Deployment |
| |
Download the software, build your application,
and click a button to deploy to any PC |
|
Flexible and powerful |
|
Deployed in your own operating environment, it
is easier to integrate with other applications, such as your
customer relationship database or website |
|
|
|
|
|
