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If you have AgentDialer
Enterprise Edition, you can let your agent answer the call
from a remote location, such as a different office or even at
home.
To turn off the screen popup
on the server computer, please select Voicent Gateway
main menu > Setup > Options > Call Transfer, then
check the box labeled “Do not show popup window on this
computer”.
Install Remote Agent Software
For agent works on a
computer other than the server computer, you need to install
the RemoteAgent software. To install, just run the Voicent
installer, and on the first screen shown below, select
Client Programs, click Continue. On the
next screen, install RemoteAgent.
Setup Remote
Agent on the same network
If the
RemoteAgent is installed on a computer that is on the same
local area network (LAN) as the server computer, then it is
relatively easy to setup the RemoteAgent software.
Click
the RemoteAgent icon to run the program. Click the
Hosts… button on the main window. From the Voicent
Gateway Servers window, select localhost, then
click the Delete button.
Click
the Add New… button, from the Add New Voicent
Gateway window, enter the server name or IP address. You
can find this information on the gateway main window. Select “Auto
connect when program starts”. Click Add.
Agent Login
Agent must login to the gateway
server in order to receive screen popup. To login, simply type
in any name and click the Login button on the
RemoteAgent main window. Now if you start predictive dialing,
the agent on this computer will receive screen popup.
Troubleshooting
If login fails
and Voicent Gateway is running, then the most likely cause of
the problem is your firewall program. A firewall program can
block the communication between Voicent Gateway and
RemoteAgent. The troubleshooting tips are shown in the
following section:
Check your firewall program. More
troubleshooting tips are described in the
Enterprise Edition Setup Guide.
You can access the document from Windows Start Button > All
Programs > Voicent. Here we list a short version of the steps.
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Make sure
the gateway is running on the server:
Please click the gateway icon to open it. Make sure the
status is Running. If the gateway fails to start,
please check the troubleshooting tips by selecting
Help > Troubleshooting… from the program main menu,
and take a look at topics labeled “Voicent Gateway is not
running”.
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Test gateway connection using a browser on the
server:
Open your web browser, then type in the following address in
the address bar: http://localhost:8155/appclient.jsp?action=ping
If you see the return as [OK], then Voicent Gateway is running
and is ready to receive connections from remote computers
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Test gateway
connection using a browser on the remote computer:
On the computer that you install RemoteAgent, open your web
browser, the type in the same address as shown above. Please
replace localhost to the IP address of the server
computer.
Setup Predictive Dialer Remote Agent From the Internet >>
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