Advanced IVR Tutorial Lesson 1: Update IVR Call Flow Diagram

First, we need to update the IVR call flow diagram to reflect steps 6 and 7. The Message OK element is to be changed from a prompt element to a choice element. Follow these steps to change the call flow diagram to the one shown below.

  1. Select Message OK element and click the Delete key to delete the element.
  2. Select Listen to Message element, click the choice element on the toolbar, enter the name as Select Call List, and set touch tone key as 1.
  3. Select the newly created element, click the Move Up button on the toolbar.
  4. Select Select Call List element, click the prompt icon on the toolbar and add an element named Start Broadcast

The Select Call List Element

The Select Call List element is used to upload the recorded audio file, the same way as was defined for Message OK element. The Start Broadcast element is used to launch BroadcastByPhone program.