IVR Tutorial Lesson 3: Test Lesson 3

The finished call flow diagram is shown below.

Validate the application and submit it to Voicent Gateway as shown in Lesson 1. Use the same application deployment name. When prompted, choose to overwrite the previous deployed application.

Once deployed, you can call in to test the application. The following is a typical session:

Caller: call in
IVR: answer the call
IVR: "Welcome to my broadcast service. Please enter your password followed by the pound key"
Caller: 123#
IVR: "Please record your message after the beep. When you are finished with the recording, press the pound key"
Caller: "this is a test recording..." (#)
IVR: "this is a test recording..." (play recorded caller message)
IVR: "Press 1 to continue or press 2 to record again"
Caller: 2
IVR: "Please record your message after the beep. When you are finished with the recording, press the pound key"
Caller: "this is a second recording..." (#)
IVR: "this is a second recording..." (play recorded caller message)
IVR: "Press 1 to continue or press 2 to record again"
Caller: 1
IVR: disconnect call

The following explains how the IVR application controls the interactions. The first few steps are skipped. They are the same as in lesson 2.

IVR: "Please record your message after the beep. When you are finished with the recording, press the pound key"
Record Message element is active. The program plays the element prompts and readys the system for voice recording.
Caller: "this is a test recording..." (#)
Caller starts recording a message.
IVR: "this is a test recording..." (play recorded caller message)
IVR: "Press 1 to continue or press 2 to record again"
Listen to Message element is active. There are two prompt items defined for this element. The first one is play the recorded voice message: "__VG__LAST_RESULT__". The second item is a text-to-speech prompt item.
Caller: 2
IVR: "Please record your message after the beep. When you are finished with the recording, press the pound key"
The transition labeled 2 is selected. Now the active element is Record Again. This is a jump element, the target element is Record Message. Once executed, the active element is set to Record Message.
Play the defined prompt items of Record Message element.
Caller: "this is a second recording..." (#)
Caller starts recording again...
IVR: "this is a second recording..." (play recorded caller message)
IVR: "Press 1 to continue or press 2 to record again"
Listen to Message element is active. There are two prompt items defined for this element. The first item plays the recorded voice message: __VG__LAST_RESULT__. The second item is a text-to-speech prompt item.
Caller: 1
Message OK element is active.
IVR: disconnect call