Element and Transition

An IVR call flow diagram consists of elements and transitions, where elements are the graph nodes and transitions are the graph edges. Voicent IVR Studio has the following elements:

• Prompt Element
• Choice Element
• Speech Element
• Digits Element
• Record Element
• Call Transfer Element
• Jump Element

To access the properties of an element, right click on the element and then select Properties menu item.

The element properties window contains at least 3 tabs. One for general information such as name and transition. The other two tabs are prompt and action. All elements have the following properties:

• general information
• type
• prompts
• actions
• associated transitions

A transition links one element to another, it is an edge in the call flow diagram. During the execution of a call flow diagram, a transition causes the system to set the active element to the element that is linked by the transition. With the exception of a transition from a jump element, the direction of a transition is from a parent element to a child element. In order for a transition to happen, the transition condition must be met.