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Lesson 5: Design for BroadcastByPhone Autodialer

One advantage of using Voicent IVR Studio is that it is fully integrated with Voicent BroadcastByPhone autodialer. You design an IVR application the same way for BroadcastByPhone and for inbound calls. Furthermore, you can utilize BroadcastByPhone special features, such as use column data in your IVR application.


Outbound IVR App Design

Design For BroadcastByPhone: Multiple Language Support

Design For BroadcastByPhone: Multiple Question Support

The Sample

The IVR application is exactly the same as the one in lesson 4, except the outbound message changes a little. In lesson 4, the outbound message is the recorded voice message. In this lesson, if the called number is a home number, the application first plays a greeting like: "Hi, this message is for <called person name>", then plays the recorded audio file; if the called number is a cell phone number, then simply play the recorded audio file.

Outbound Message

The outbound IVR application for this lesson is a simple one. We mainly focus on using the features that are only available when designing for BroadcastByPhone.

Here we assume the phone number type is available from the BroadcastByPhone spreadsheet. The sample spreadsheet could look like the following.

The rest of this lesson covers:


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