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1.2 Add Prompt

The digits element (Get Password) sets the system to collect a series of touch tone keys ended by the pound key. But before the system can do that, it normally needs to prompt the caller as what is expected. In this example, the system can play a message like the following:

"Welcome to my broadcasting service. Please enter your password followed by the pound key".

The prompt of an element is played first before the activities of the element is executed.

Audio File as Prompt

You can use a pre-recorded audio for your prompt. It is preferred to use a pre-recorded audio file for fixed message. Generally, you can create an audio file by:

  • Use professional recording studio
  • Use Text-to-Speech to generate audio
  • Use telephone to record your audio
  • Use computer microphone to record your audio

For more information, please see Audio FAQ.

Text-to-Speech Prompt

For dynamic content, such as the balance of a bank account, it is not possible to record the content for all the calls. A text-to-speech software must be used to generate voice on the fly.

Add Prompt

Right click on the Get Password element, select Properties..., and then select the Prompt tab. Click the New button to add a new prompt item. Select Text-to-Speech radio button, then enter the welcome message as follows.

Please note that here we use a text-to-speech item for the prompt. You can also record the message to an audio file and select the audio file as the prompt item.

The Design So Far

When a call is answered by the IVR application, it first play the prompt and then waits for caller input.


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