Integration with Autodialer

Design an IVR application for outbound calls are similar to design for inbound calls using IVR Studio. However, when designing for Voicent BroadcastByPhone autodialer, IVR Studio can take advantage of the BroadcastByPhone spreadsheet data - columns be used just as variables. In the survey sample, the column Model and Year are used as prompt.

Confirmation columns are automatically added to the spreadsheet based on the selected IVR application. For example, when the survey sample is selected as the broadcast message, the following confirmation columns are automatically added: Rating, Recommend, and Suggestion. These confirmation columns corresponds to Rating, Recommend, and Suggestion element in the survey call flow diagram.

Create IVR Application for BroadcastByPhone

To create an IVR application for BroadcastByPhone, select File > New (For BroadcastByPhone) from the program main menu. The initial call flow diagram contains three element: BBP Outbound Call, Live Answer, and Answering Machine as shown below:

Elements under the Live Answer element are used to handle calls answered by live human; while elements under the Answering Machine element are used to handle calls answered by answering machine or voicemail systems.

Design For BroadcastByPhone: Multiple Language Support

Design For BroadcastByPhone: Multiple Question Support