Telephony
In
telecommunication, Telephony encompasses the general use of
equipment to provide voice communication over distances. Rapid
advancement in digital electronics is revolutionizing telephony by
providing alternate means of voice communication than that provided by
traditional telephone systems.
IP Telephony is a
modern form of telephony which uses the TCP/IP protocol popularized by
the internet to transmit digitized voice data. Contrast this with the
operation of POTS (an acronym for "Plain
Old Telephone Service"). Computer Telephony
Integration enables computers to know about and control phone
functions such as making and receiving voice, fax, and data calls with
telephone directory services and caller identification. The
integration of telephone software and computer systems is a major
development in the evolution of the automated office. Voicent
telephony products are in this category. CTI is not a
new concept. Such links have been used in the past in large telephone
networks but only dedicated call centers could justify the costs of
the required equipment installation. Primary telephone service
providers are offering information services such as Automatic Number
Identification and Dialed Number Identification Service on a scale
wide enough for its implementation to bring real value to business or
residential telephone usage. A new generation of applications
(middleware) is being developed as a result of standardization and
availability of low cost computer telephony links. Most
CTI equipments are quite expensive. However, Voicent's CTI products
are affordable because they utilize standard off-the-shelf
voice modems. A decent voice modem sells
below fifty dollars. These modems are less powerful and feature rich
comparing with traditional telephony hardware, however, most of these
features are implemented in Voicent software.
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