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Lesson 1: Call Flow Diagram

The first three steps of this sample involves:

  1. The sample IVR application answers a call
  2. Plays a welcome message, asking the caller to enter password
  3. If the password is incorrect, go back to step 2. If the caller has tried more than 3 times, log the caller ID and hang up the call

This section shows how to capture the above interactions in a call flow diagram. A call flow diagram defines an IVR application in IVR Studio.

Video: IVR Call Flow Design

Create New IVR Application

Start IVR Studio, select File > New from the program main menu. The initial IVR application is shown below. A top element/node labeled Incoming Call is automatically created.

The rest of this section covers:


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