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Feb 19 2014
Managed Vs. Hosted
It may seem like a no-brainer. Call Center technology is complicated, so it's best to just hire someone to host everything and charge you a monthly fee, right?
Actually, no.
If you do that, much of the savings available with new communication technology is likely to be enjoyed by the hosting company you use.
Meanwhile, you will be paying tens of thousands of dollars more than you need to pay.
Consider the chart at right. Even with the per-call volume discounts available to large Call Centers, managed services, which provide a customizable level of technical support, enables tremendous savings over hosted services.
For small- to medium-sized call centers, savings of 50% to 75% or more can be achieved using managed rather than hosted services.
So, how do managed services work?
Simple. You buy the software, then tell us where you want to run it--either on your own computers, or leased machines.
If you want to leave the selection of the computer equipment to us, we'll find you the best deal, get you set up with an on-demand computing service, such as Amazon's cloud service, then hand you the keys when everything is ready.
Should you run into trouble down the road, call us and we'll provide whatever technical support you require for a small fee.
The rest of the article shows more detailed cost analysis as shown in the price comparison figure.
How Much Is Your Hosted Service Bill?
The True Cost Of a Hosted Service
For most hosted call center services, you are charged a monthly fee per-agent PLUS a per-minute charge for outbound calls. For comparison purposes, let's forget about the per-agent fee and focus only on the per-minute charges.
The following is a typical per-minute charge for a hosted service:
| Per-minute rate | Billing increment | Monthly call volume |
| $0.035 | 60 seconds | 0 to 350,000 minutes |
| $0.015 | 30 seconds | 350,001 to 500,000 minutes |
| $0.012 | 30 seconds | 500,001 to 1 million minutes |
| $0.011 | 30 seconds | 1 million to 2 million minutes |
| $0.01 | 30 seconds | 2 million to 5 million minutes |
How Much is your managed service bill
With managed service, you can choose from a great variety of VoIP service companies and easily switch services whenever you like. That means you can always be getting the best deal based on your call center needs.
One popular VoIP service is Skype Connect, which is offered by Skype, a Microsoft subsidiary. You can get a 5,000-minute bundle for $30 for making outgoing calls to U.S. landlines and mobiles.
| Per-minute rate | Billing increment | Channel Fee & Discount |
| $0.006 | Initial 30 seconds; 6 seconds after | $6.95 per channel. 15% discount for bundle of 20, 10% discount for 10, 5% discount for 5 |
Cost Savings For A Small Call Center
For a small call center that uses 8 lines (enabling 8 simultaneous outbound calls), operating 8 hours per day, 5 days a week, and 20 days a month, we can expect the following costs:
Total minutes: 8 x 20 x 60 x 8 = 76,800
Billed by a hosted service at $0.035 per minute: $2,688
Billed by Skype Connect Service: $536 ($480 for minutes, plus channel fee: 8 x $7 = $56 before any discounts)
Cost savings per month: $2,152
Total Yearly Savings: $25,824
With the savings on your first phone bill alone, you can get an 8-channel, BroadcastByPhone Professional Edition auto dialer (one-time cost of $1,699). How's that for positive ROI on the first month?!
If you have a small (or nonexistent) IT support staff, give us a call. We'll design an appropriate technical support plan tailored to you and you will still have plenty of cost savings left over from your monthly phone bill!
If you are starting with (or expect to grow into) a larger call center, the savings are even more dramatic.
Cost Savings For A Medium Call Center
For a medium call center that uses 50 lines (50 simultaneous outbound calls), operating 8 hours per day, 5 days a week and 20 days a month:
Total minutes: 8 x 20 x 60 x 50 = 480,000
Billed by a hosted service at $0.015: $7,200
Billed by Skype Connect Service: $3,230 ($2,880 for minutes, plus channel fee: 50 x $7 = $350 before any discounts)
Cost savings per month: $3,970
Total Yearly Savings: $47,640
With the savings on your first phone bill alone, you can get a 50-channel BroadcastByPhone Professional Edition auto dialer (one-time cost of $5,999). That means you will be earning positive ROI in just two months!
If you have a small (or nonexistent) IT support staff, give us a call. We'll design an appropriate technical support plan tailored to you and you will still have plenty of cost savings left over from your monthly phone bill!
Cost Savings For A Large Call Center
For a large call center that uses 500 lines (500 simultaneous outbound calls, operateing 8 hours per day, 5 days a week and 20 days a month:
Total minutes: 8 x 20 x 60 x 500 = 4,800,000
Billed by a hosted service at $0.01: $48,000
Billed by Skype Connect Service: $32,300 ($28,800 for minutes, channel fee: 500 x $7 = $3,500 before any discounts)
Cost savings per month: $15,700
Total Yearly Savings: $188,400
With the savings in your phone bill, you can get a 500-channel BroadcastByPhone Enterprise Edition auto dialer for a one-time cost of less than $50,000. That means you will achieve positive ROI in just three months!
If you have a small IT support staff, give us a call. We'll design an appropriate technical support plan tailored to you and you will still have plenty of cost savings left over from your monthly phone bill!
You can try it now
Simply download the trial version software and see how easy it is to setup and run. There is no time limit on the trial software.
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What We Offer
Voicent gives you the tools to connect and engage with customers. We offer predictive dialers, auto dialers, marketing automation, inbound IVR handling, phone and text/SMS surveys, bulk SMS, email marketing, and more. Whether you're a small business owner, hospital, nonprofit, government agency, or a global call center, we're confident that our award-winning, feature-rich software will help you connect, engage, and succeed.
