Voicent streamlines your inbound and outbound calls while helping you manage agents, manage customers, and manage business automatically. This all-in-one solution is easy to use and contains everything you need to grow your business.Try it for free Check Pricing What's in the cloud
Call center tools, built-in CRM, workflow automation. Everything you need to grow your business.
Outbound Call Center
Built in CRM
Call Center Manager
Inbound Call Center
Everything you need to know to get started.
What is included in the 30 Day free trial?
The free trial account has CRM, outbound dialers, and text and email tools. When you setup your account, you will receive 100 free voicent credit for making calls and sending text messages. If you need more than that, you can purchase additional calling minutes at pay-as-you-go rate.
Is there a minimum number of agents I need to sign up?
Nope. Our plans are flexible enough to support a 1-person plan making a few calls a day, all the way up to 500 agents making millions of calls per month.
How can I cancel my account?
It is easy. Login to your account, go to subscription plan, and follow the link labeled "cancel account". There is no need to call us.
If I want to have my agents use Voicent Cloud, do I need to get more accounts?
No, you only need 1 main account. You can easily add agents to your plan through your billing portal. Then, create usernames and passwords for your agents in your account settings. Your agents will able to log into their sub-accounts from anywhere in the world and use the enterprise-grade call center tools in Voicent Cloud.
I don't want my agents to access certain data in my account.
That's easy! You can change the permissions for different roles, such as Agent (limited view), Manager (less limited view), and Admin (unrestricted access) in your settings.
What's the difference between Voicent Cloud and Voicent On-premise software?
With Voicent Cloud, you don't have to have your own phone service. Simply sign up, upload a contact list and start your campaign.
With Voicent On-premise software, you can use your own phone service (our software works with nearly all VoIP and SIP services), and we don't charge any per minute rates. On-premise is a one-time purchase.
How many channels/ports do I get?
The base plan comes with 2 outbound channels or ports per agent. A channel is basically a phone line, with 10 channels, for example, you can make 10 simultneous calls. If you need more channels, simply add more ($7 per channel) to your flex account.
Can I set up my caller ID
Yes, as long as you own that telephone number. You can add as many caller IDs ($2 per ID per month) as you want.
Local presence (showing caller ID with local area code) feature is available for enterprise account.
Are there any limit on the number of CRM records?
Yes, you should try to keep the number of records below 50K per user. So for a 4 user account, the max records is 200K. To have more records, you will need to have custom plan or enterprise plan.
How does Voicent Cloud billing work?
Billing starts at $19 per seat per month for the base plan, which includes a complete Outbound Call Center solution and CRM. Depending on the credit package you use, calls are billed at $0.015 / minute up to $0.04 / minute at 30/6 increments.
Why our billing method can double your calling minutes?
Most dialer campaigns are short duration calls, such as those reach answer machine and then quickly disconnected. With our 30/6 billing increments, these calls are charged for half a minute (initial 30 seconds) or half a credit. That's a incredible 50% savings over services that always charge phone calls round up to a minute.
What is a credit
A Voicent credit equals to one minute of phone call or one text message. With 30/6 billing, a call with less than 30 seconds of connected time is billed for half minute or 0.5 credit. After 30 seconds, it is billed at 6 seconds increment. For text message, the length of text must be less than 160 characters (including punctuation and space). For a message longer than 160 characters, it will be break up into pieces, with 150 characters each. Each piece will then be sent separately and be charged 1 credit. (Most mobile company may assemble these pieces back into a single message, but they will charge for each individual piece as a separate message.)
What counts as connected time for billing?
A call is connected when it is answered by a human or a machine. Call dialing time is not billed.
Do minute/credit roll over?
No. If you use up your calling credit, phone calls are billed at pay-as-you-go rate.
How come your price is so low?
We have been a profitable business for close to 20 years and we know how to make our software intuitive, easy to use, and user friendly. We are able to eliminate the need for long training calls, webinars, and 95% of all typical support questions. In turn, we keep a low overhead and are able to pass on the savings to you.
Do you offer phone support?
We offer phone support for enterprise account as part of the service contract.
We do not offer phone support for regular Flex account because if we do we won't be able to offer the service at that low price. Besides, most of our customers find the service easy enough that phone support is not necessary. If you are new to the service, we have help videos online, a YouTube channel, in-product walkthroughs, and knowledge-base articles. If you have a question, simply open a support ticket. For emergency issue, you can file an urgent ticket 24/7 that will normally be answered within minutes.
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