Predictive Dialer

Predictive Dialer for Cloud & On-Premise

Predictive Dialer

Voicent's easy-to-use predictive dialer software includes predictive dialing, preview dialing, a progressive dialer, a call center predictive dialer, and manual dialing modes. It dramatically increases agent productivity and improves campaign bottom-line by automatically dialing, skipping busy, no-answer and disconnected lines, optionally leaving a voice message on answering machines and--most importantly--never involving you or your agent on a call until a live person answers.

    4.95 stars, given 253 reviews

Perks You and Your Agents Will Love

  • Triple productivity
  • Cloud or on-premise solution
  • Scalable and flexible
  • Built-in CRM with auto tracking
  • Works Anywhere with Internet connection
  • Intuitive interface and design
  • Feature rich and yet easy to use
  • You can try before you buy
  • Seamlessly integrates with other software
Predictive dialer CRM integration

Predictive, Preview, and Progressive Dialing

With easy to use campaign management tools, you can run and manage predictive dialer campaigns, set call volume options, call forwarding options, and use different dialing modes including progressive, preview, manual, and predictive.

Cloud or on-premise solution

Always a Live Connect

Run multiple simultaneous campaigns

Make hundreds of calls per minute

Alternate Phone System

Automatic Time Zone Adjustment

Advanced OptPace™ volume pacing algorithm

Get detailed campaign reports

Run predictive dialer campaigns with automatic time zone management

Boost Agent Productivity With the Agent Dashboard™

Manage all aspects of your call center predictive dialer software from the Agent Dashboard™,a unified agent desktop software for call control and quick CRM access. Agents can pick up calls, forward calls, and put calls on hold with the Agent Dashboard™. Whenever a live call connects, your agents will see a popup screen with the caller's CRM information on it. From there, agents can enter notes, history, view call history, send emails, and edit CRM record information.

Automatic CRM popup screen

Dynamic call scripts

Call routing and forwarding

Answer anywhere using PC and headset

Edit, share, and save CRM information

Call recording and whisper coaching

Convert Leads to Customers with the Built-in CRM

Managing all your data can be tough, which is why we offer a fully integrated Voicent CRM, with support for Salesforce, ZohoCRM, and SugarCRM integrations. With Voicent's built-in CRM, you can upload and import your contact lists with the click of a button. Voicent CRM allows you to create contact lists using campaign results and automatically handles opt in opt out.

Unlimited contact groups and sublists

Quick search CRM contacts

Easy importing and uploading

Save custom CRM fields

Automatically generated reports

Use built-in CRM or integrate CRM

Built in CRM in Predictive Dialer

Automate Your Business Workflow

With Voicent CRM and predictive dialer, you can set up triggers whenever a lead becomes a customer, when a call recipient opts in to your campaign, and much more.

Define custom behavior-based triggers

Multi-channel automation by phone, text, email

Set up automatic email drip systems

Run automated marketing campaigns

Automatic opt in opt out management

Set up automatic notifications

Workflow Automation Predictive Dialer

Automation Is Simple:


    Create or import a call list


    Have agents ready to answer live answer calls


    Click Start. That's it!

Voicent Predictive Dialer is Great For

Call center outbound campaigns with many agents

Predictive dialer campaigns help agents increase productivity by reducing the time they spend hand dialing and waiting for lines to connect.

Business marketing campaigns by a single user

Are you a one man army? Use the predictive dialer to spread your message with call center professionalism.

Campaigns to deliver consistent marketing messages by agents

Use the predictive dialer to deliver professional, call center quality marketing and sales messages. When a prospect is interested, their call will be automatically connected to a live agent.

Political campaigns to reach more voters

Use the predictive dialer to reach voters, send your campaign message out, and generate buzz about your campaign.

Nonprofit fundraising campaigns

Fundraising has never been easier with predictive dialing. Use predictive dialing to find potential donors and interested volunteers.

Debt Collection

Make calls to people to collect debt and keep their payments on time.