Automated Attendant

Automated Attendant

Companies receive calls from time to time, and in some cases, almost every minute. To save time spent in answering the calls and keeping things organized, an automated attendant can be installed. What an automated attendant does is it greets the callers using recorded messages. Automated attendants are integrated with IVR (interactive voice response) technology. An automated attendant receives input from the caller through key presses. Based from the inputs on the keypad from the caller, the automated attendant forwards calls to the specific department or an employee perhaps. Customized greetings can also be done with automated phone attendants. The call forwarding feature with automated phone attendants is not limited within the office, it would also allow to connect calls to employees in separate offices. Popularity of automated attendants grew due to its low cost maintenance and less-hassle process in connecting with remote workers.

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