Text SMS Surveys

Voicent Text/SMS Survey Software Features

Survey Deployment Features

Opt in, Opt out: automatically collect and process opt in and opt out text message responses

Automated Responses to Recipient Input: Give different sets of survey questions based on recipient reply

Unlimited Questions: Create surveys with as many questions as you want

Trigger Follow Up Questions: Specify recipient responses that trigger automated follow up questions

Visual Response Collection: Allows recipient to send response back and display response in the status column

Send Personalized Texts: With personalized text messages greeting users, you'll get more participants for your survey

Automatically Process Replies: Save replies into the built-in CRM to be viewed later

Automatic retries: If a text message survey doesn't get answered, the software can automatically retry the phone number for a specified number of times

Multi-level Surveys: Create surveys with multiple levels and branches

Quick Yes/No Surveys: Surveys can be as simple as a quick yes/no survey, which can be deployed in minutes

Built In Calendar: Send surveys automatically at specified dates and times. Great for political polling and customer satisfaction surveys!

Scalability & Use

Multiple campaigns: run separate, simultaneous survey campaigns at the same time

PC Friendly: Works on any Windows based desktop or laptop computers.

Ease of Use: Send bulk text messages with a single click

GUI: Easy-to-use Graphical User (GUI) Interface for IVR design

Multiple sim cards: use multiple sim cards during campaigns to get your survey out faster and send simultaneous surveys

Unlimited: Allows unlimited campaigns, contact lists, and phone numbers

User Interface: Easy-to-use spreadsheet user interface for viewing responses

Flexible: Works with your own text messaging plan (must be GSM-based carrier)

Scalable: Unlimited channel/line scalability so you can dial thousands at the same time

Deployment: Single-click IVR application deployment

Real-time Reports

Survey Analytics: Voicent's text/sms survey software comes with instant reports and analytics

Instant Reports: Results of text/SMS surveys are generated instantly and automatically during the campaigns

Real Time Statistics: View percentages and statistics of what your survey takers reply

Live Responses: See responses live, and view responses as soon as they respond

Save Reports: Save the automatically generated reports for later viewing and campaign analyzation

Survey Reports: Report real-time survey status with time stamps

CRM & Integration

CRM Integration: You can integrate the Voicent solution with SugarCRM, ZohoCRM, and more

Contact List: Comes with contact list import and export options

Email Integration: Built-in support for email server integration

Contact List: Contact list database sharing among computers

Communication Tools: Fully integrated with Voicent predictive dialer, auto dialer, and IVR applications

Built In Support

Built-in support: Built-in support for HTTP protocol for website integration

Built-in support: Built-in support for relational database access and management

Remote Access: Remote access, works on the server computer or remote computer

Built-in support: Built-in support for launching any external programs and getting back execution results

Remote Access: Remote Access to IVR application from any computer

Built-in support: Built-in support for Java programs and libraries

Remote Access: Remote deployment for IVR applications

Integration and Developer Features

Developer feature: Command line interface

Integration: Built-in support for email server integration

Message Customization: Built-in Message Designer for message customization

Integration: IVR fully integrated with BroadcastBySMS for outbound IVR applications

Web Integration: Built-in support for HTTP protocol for website integration

Integration: Fully integrated with Auto Reminder for outbound IVR applications