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System Requirements Frequently
Asked Questions 1. What hardware or equipment do I need? In general, for small call volume, your computer should be at least a Pentium IV computer with 1.5 Gig of memory. If you use Voicent product for a business with large call volume, you need to have more powerful computer and more internet bandwidth. The following information gives you the calculation of exactly how much you need. The phone service you use also affects the hardware requirement. CPU requirement The CPU requirement largely depends on the number of lines used. But it also depends on the usage of speech recognition, text-to-speech, and caller interactions. The more CPU power you have, the better the audio quality and responsiveness. For example, if you use a 4 line system for autodialing, you can use a Pentium Duel Core CPU. For a 10 line system, get a Quadcore Pentium or Xeon CPU. For more than 10 lines, it is strongly recommended to get computers with duel processors and each processor with Quadcore CPU. Memory Requirement 20 MB or 70 MB (Megabytes) per line Each SIP based VOIP line instance uses 20MB; if you use Skype, each Skype instance uses 50MB. It is strongly recommended to have enough memory for your computer. Otherwise, the performance will suffer greatly. For a 32-bit operating system like Windows XP, you can have a maximum of 4GB (Gigabyte) memory. If you have the maximum 4GB RAM, there may be 3GB available to be used for dialing activity. (1GB for Windows itself and other applications). With 3GB, you could run up to 40 simultaneous Skype lines or up to 100 SIP lines. Internet Bandwidth Requirement 128 Kbps (Kilo bit per second) upstream and 128 Kbps downstream per line. Each calling instance requires 128Kpbs upstream and 128Kpbs downstream since voice is two way communication. Normally the limitation is upstream bandwidth. For example, if you have 1.5 Mbps (Mega Bit per second) downstream and 512 Kbps (= 0.512 Mbps) upstream, you can run maximum 4 calls (512/16/8 = 4, one byte is 8 bits) simultaneously. * This requirement is for VoIP (SIP or Skype) only. if you use traditional phone line, no internet connection is needed. Additional Requirement for predictive dialing Predictive dialing (AgentDialer) requires a more CPU and bandwidth than auto dialing (BroadcastByPhone) does. This is because the call transfer mode is different. For predictive dialing, the call transfer has to be done immediately with a screen popup, and the call audio is redirected to an agent�s computer immediately. The server computer redirects the call in real time to and from the agent�s computer. For predictive dialing, if an agent�s computer is not on the same local area network (LAN) as the server computer, then additional 128 Kbps is required. Operating System Requirement Voicent software product supports Windows 7/Vista/XP/2000/2003 if VoIP phone service is used. If you use regular phone line, only Windows 2000/2003/XP is supported. 2. What kind of phone service do I need? Voicent software can be configured to use a VoIP or traditional phone service. VoIP is relatively easy to configure since it does not require any hardware other than your computer.
3. How do I know what kind of modem is installed on my PC? Please refer to Voice Modem FAQ for more information. 4. What is a voice modem and where can I get one? A voice modem provides phone jacks on your computer
so your computer can connect to a regular phone line or to a Voice
over Internet Protocol (VoIP) line. A voice modem is capable of
playing and recording audio over a telephone line. You can get a
Voicent voice modem from our online store. Please refer to Voice Modem FAQ for more information. 5. How do I apply and import my license file? If you have purchased the product, your product license file will be sent to you through email. However, you must request your product license with your Voicent Gateway ID. To apply, please select Help � Request Product License� from the program main menu. After you submitted your license request, you should receive your license file through email within one business day. Your license file is sent as an attached file of the email message. Save the attached file to a folder of your choice, such as C:\temp. Please note that some email programs directly include the license file in the message body instead as an attached file. In this case, please follow instructions in B). A). In the Setup License dialog, click Manage Licenses � button. Click the Browse button. In the Open File dialog, select license file you saved from the email attachment. Click Install New License Button. The installed license should appear in the Installed Licensed window. Click Done button B). If your email program included the license file directly into the email message, please select the copy paste lines radio button. Then copy the lines from �######### VOICENT LICENSE BEGIN ##########� to �########## VOICENT LICENSE END ##########� (include these lines); then paste it to the text window below the copy paste lines radio button. Click Install New License button, then click Done. Voicent Gateway should automatically restart. Now if you invoke the program, the correct license should be displayed in the title bar. 6. Does the shareware edition contain all the same features as the professional edition? Yes, but every phone call contains a Voicent ad message in the shareware edition. The goal of the shareware is to enable you to try out our software before purchasing it. There is no time limit. You are welcome to use the shareware as long as you want. In addition to the trial message, there are other limitations in the shareware edition. For example, AutoReminder has a maximum 5 appointments per day limitation. 7. Is there a time limit on the shareware edition? No. You can use it as long as you want. If you
decide to purchase a full version, you do not need to re-install
the software. All you need to do is import the product license. 8. Why do I get a message saying it cannot find a voice capable modem? Please refer to Voice Modem FAQ for more information. 9. Why do I get a message saying it cannot connect to Voicent Gateway? Voicent application programs such as AutoReminder and BroadcastByPhone, Agent Dialer, Flex PBX and IVR studio, are separate programs from the Voicent Gateway. The Gateway is the program that makes the phone calls. In order for the application programs to work, a connection with the gateway has to be established. Check whether Voicent Gateway has started or not. Click on the gateway icon on the taskbar, the status should be running. If the gateway is still in the process of starting up, please just wait until the status changes to running, and then invoke application program like AutoReminder or BroadcastByPhone again. If Voicent Gateway failed to start, or if AutoReminder and BroadcastByPhone still cannot connect to a running gateway, please check your firewall and antivirus programs. Windows Vista or XP contains a built-in firewall program that can be accessed from the control panel. These programs might block Voicent Gateway from accepting connections. The following processes are part of the Voicent Gateway. Please refer to your firewall or antivirus program manuals for ways to unblock the gateway. vxengine.exe: telephony engine of the gateway Voicent Gateway normally listens on ports 8155, 8255, 8355, and 8455. If you are not sure whether Voicent Gateway is blocked by your firewall or antivirus program, you can disable or uninstall it first. You can then enable and reinstall it later. To disable the Windows XP firewall, please click the Start button, then select Control Panel, then click Windows Firewall. From the firewall window, select the Off checkbox. 10. Should I choose a VOIP service or traditional phone service? This depends on your call volume and the Voicent product you use. The following are general guide lines.
11. How can I download the program and install it on another computer that is not connected to the internet? When you download the Voicent program, you must first download the Smart Download program. This is a small executable file that is used to manage the download process. The actual Voicent installation package is more than 80 Meg and it is downloaded one small piece at a time and is automatically assembled upon completion of the download by the small download program. Here are the steps to download and copy the installation package: 1). Click on the download link from the
Voicent download page Now you can run the voicent.exe program saved on your CD or USB drive on any computer to install the Voicent programs.
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