What we need:

1) Your application should call first number using BroadcastByPhone in the list and (if human) say a text (it works fine) then it should wait for user answer (here is the problem).

If user press 1 it will hang up the phone and:

A) start my application with phone number as command line parameter and wait when it will close (I found that and configured)

B) wait for X minutes, call that number again and retreive a code that will be provided by a human. I mean human will enter some digits on phone’s keyboard and we must get them. Then hang up the phone

C) start my application with retreived code as command line parameter and wait when it will close

If user press 0 or Answering machine detected them just say some text and hang up the phone.

2) Call next phone number and repeat step 1 for new phone number.

That’s all that we need. I would be really appreciated if you help us out or point me some really useful samples, docs, links.

This is not a trivial applicaiton since you need multiple IVR applications to achieve what you want.

First you need a BroadcastByPhone outbound IVR application. Let’s call it ivr-application-1. This application will do the following:

For live human pickup:

1. Asks the person called to press 1 or 0.

This should be accomplished with a Choice element, with two child elements. Please see the previous post or IVR Studio tutorial for details of specifying a Choice element.

2. Under the child element corresponds to “press 1″, add a prompt element for the actions. The action is for invoking your application as defined in A).

Add another action to introduce some X minutes of delay as defined in B).

Add another action to call a batch file. In the batch file, call BroadcastByPhone, using the second IVR application defined below. Let’s name the second IVR application ivr-application-2. Retrieve the user input

Add another action to collect the user input as in defined in C).

For answering machine:

Just add a Prompt element under element labeled Answering machine

Now you need design your second ivr application: ivr-application-2.

The application should be similar to the sample application for collecting password.

I tried to design algorythm in IVR Studio but get that message after validation:

Warning : (BBP Outbound Call) No element is defined for answering machine

Error : (YES) No touch tone key is defined. Must have child element
Error : (NO) No touch tone key is defined. Must have child element

The first warning message means that under the “Answering Machine” node, there is no element defined. When the system calls a number and it is answered by an answering machine, the system looks under the definition under “Answering Machine” node to see what it should do. If there is no element, it simply hangs up and continue. If you have an element like a Prompt element, then the system plays the defined prompt.

The next two error messages indicate that you have a Choice element, but the choices of the element is not defined. For example, if you have a Choice element and you want to set “press 1 for yes, and press 2 for no”, you need to add two child element under the Choice element as follows:

1. Add one child element like a prompt element under the Choice element. Select Properties of the child element, named it “yes” and set “touch tone key response is: ” to “1″ under “transition from parent element”. You could also define the prompt properties for the child element, which will be played after “1″ is pressed.

2. Add another child element under the same Choice element. Select Properties of the child element, named it “no” and set “touch tone key response is: ” to “2″.

Now you should have a choice element with two child elements, one defined for “press 1 for yes” and the other for “press 2 for no”.

The following is from AP news wire:

Intel Corp. is unveiling new technology that will let computers wake up from their power-saving sleep state when they receive a phone call over the Internet. Current computers have to be fully on to receive a call, making them impractical and energy-wasters as replacements for the telephone. The new component Intel is announcing Thursday will let computers automatically return to a normal, full-powered state when a call comes in. The computer can activate its microphone and loudspeaker to alert the user, then connect the call.

The first Intel motherboards with the Remote Wake capability will be shipping in the next month, said Joe Van De Water, director of consumer product marketing for Intel. These components, which are at the heart of every computer, will most likely be used by smaller computer manufacturers. Bigger names like Dell Inc. and Hewlett-Packard Co. use their own motherboard solutions, but Intel is working to supply them with the technology as well. The four initial Remote Wake motherboards will be for desktop computers and will need an Internet connection via Ethernet cable, as Wi-Fi doesn’t work in sleep mode.”

This is great news for Voicent IVR users who rely on Skype for incoming calls.

Cannot call transfer, Skype account used is showing a Internal Error 13501. Any ideas why this is happening would be appreciated?

The log file shows: failed transfer to 2140001234 (real number removed) Call transfer failed: Misc error

Looks like you need a 1 in that phone number. In Skype, all US numbers must have 1 as its prefix. Other countries use different prefix, for example, china is 86.

Normally you can also see the error message from the Skype Window.

Thank you that fixed it!

I install 6.1.0 to use skype, my BroadcastByPhone, works fine, but IVR studio do not start. IVR check for the gateway after that try to open the main form, but this stay blank (white) and after few minutes the is not responding message appear, I already uninstall and install it again, but the same problem happened.

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Soft-IVR is a software only solution that utilizes a third-party service provider for telephone services. Voicent IVR system, when used with Skype, is a typical Soft-IVR system. Soft-IVR software are installed on site and there is no hardware to install or configure.

When an incoming call is active, Voicent IVR system directs Skype to answer the call. Once the call is answered, the active IVR application on Voicent Gateway is used to control the call flow. For example, it might ask the caller to enter a telephone extension for call transfer.

Soft-IVR solutions are much easier to be integrated with existing IT infrastructure, since they are deployed on site. For enterprise that security is a must, this deployment choice can reduce a great deal of complexity. Compared with a fully hosted IVR solutions, or a completely self-hosted IVR solutions, Soft-IVR solutions provide the best of both worlds while at the same time avoid their shortcomings.

My client needs to build an application with voice/tone input via phone, then to use a .Net application and return results via TtS. Can you provide products to meet these needs?

You can try Voicent IVR Studio to build your voice/tone application. Just download the software and go through the ivr tutorial, you should get a better idea what the product can do for you.

I am interested in Voicent Gateway from a developers perspective and have been reading the API.

I have already purchased a licence for BroadcastByPhone which is on a Standard Edition.

Can you please tell me if I can utilise all or only a limited functionality of the API, i.e. can I make http calls to the http service and expect it to function correctly or do I need a different licence for that. I would like to write a web application on my machine which can create the XML and HTTP posts, am planning to use the PHP compiler.

For that purpose, you are better off with the Professional edition. Standard edition does not support interactions (DTMF tone response, etc). If your application is outbound, you can simply upgrade you BBP to the pro edition.

If your application is inbound, the best deal is to get IVR Studio Professional Edition. It will include a license for inbound gateway.

I am running a 4 lines BBP Professional version for appointment reminders. Currently the settings are

Press 1 to repeat, press 2 to confirm and press 3 to reschedule. So when the patient/receiver press either one, they will immediately hear “Thank you and Goodbye.”

Now what I want is that after the receiver made the choice, there will be an end message like “Thank you for confirming your appointment with us” or “you have requested to change your appointment, our staff will contact you within the next working day” or “you have request to cancel your appointment, our staff will contact you within the next working day”

So if IVR can craft out this message, how many lines of IVR do I need JUST for this purpose?

You need one line IVR Studio. The lines licensed with IVR Studio is for inbound applications. You have 4 licensed lines for outbound applications through BBP autodialer already.

This error is normally caused by a missing Skype file, which is normally installed under:

C:\Program Files\Common Files\Skype\skype4com.dll

To fix this problem, simply install Skype Extras Manager. Please download the latest Skype and run the installer again. Click the Options button and from the Options Window, select Install Skype Extras Manager as shown below.

Once installed, restart Voicent Gateway or reboot your computer.