The Agent Dashboard is a multi-purpose desktop tool that is used in many Voicent software applications. With IVR and PBX software, the Agent Dashboard can be a softphone for agents where calls can be routed, transferred, and answered. With Predictive Dialer and Outbound Call Center software, the Agent Dashboard can be a campaign manager for starting voice/text/email campaigns and viewing real-time summaries.
Since most Voicent software requires the use of Agent Dashboard™, we made it a free software tool that you and your agents can download anywhere in the world.
Agent Dashboard Walkthroughs