IVR Studio: Outbound IVR

Outbound IVR: Customize Auto Dialer Message

BroadcastByPhone Auto Dialer has a built-in Message Designer that can handle a lot of simple customization tasks. However, it cannot be used for advanced customizations, such as creating marketing messages using multple languages, or creating a survey message with multiple questions and answers. This type of customizations are handled by IVR Studio.

To use IVR Studio For BroadcastByPhone auto dialer, Start the program, select File > New > For BroadcastByPhone.

Design IVR Application For BroadcastByPhone

Once the new IVR application is started, IVR Studio automatically creates two top elements, one for live answer and the other for answering machines. You can then add your call flow based on your application.

To access values of BroadcastByPhone columns (such as an Age column), you need to create or specify the column names in the root element. Select the root element names "BBP Outbound Call", right click and selct the "properties" menu item, select the "BroadcastByPhone Column" tab. Click the New button to specify columns.

These values can then be used in prompts, output logs, etc. For example, in the prompt dialog window, you can select the "Age". During the call, the actual prompt will be specific to each call, based on the Age value in the column.

Deploy IVR Application

Once the design is finished, click the Deploy button to deploy the outbound IVR application to Voicent Gateway. Only deployed applications can be accessed by BroadcastByPhone auto dialer program.

BroadcastByPhone Use IVR Application

Open Voicent BroadcastByPhone application, select New from the File menu, you can then select the newly designed and deployed IVR application for your outbound call message.

For existing call list, select Broadcast > Select Message... from the program main menu.

Advanced Customization For Developers

IVR Studio has a lot of built-in facilities for developers. One major part of the program is its "actions", which allows an IVR application to dynamically access databases, CRM systems, SMTP email servers, web sites, Java programs and libraries, etc. For more information, please take a look at IVR Studio's Tutorial.

IVR Platform and Design Tools