Voicent PBX
About PBX
PBX Feature Tour
- Feature Overview
- Receiving Calls
- Handling Calls
- CRM and Software Integrations
- Business Management
- Business Automation
Quick Questions
What is a PBX?
A private branch exchange (PBX) is a telephone exchange for a particular business. A PBX system connects incoming telephone lines to a set of extensions inside a business.
What is VOIP or IP PBX?
VOIP PBX or IP is a PBX system that can handle calls on an IP network. It supports outbound connection to a SIP trunk or regular trunk; it also supports IP extensions. Most VOIP services provide regular telephone numbers to allow calls from landline or cell phones. The person who calls these numbers usually cannot tell the difference whether the call is make to a VOIP service or traditional PSTN service.
What is Voicent's Flex PBX?
Flex PBX is an affordable and easy to use auto attendant software system. Because it is a software package, it offers flexible configuration and unlimited design capability. It has all the features of a traditional PBX plus much more.
What is an Auto Attendant?
Also known as a Virtual Receptionist, it allows callers to be automatically transferred to an extension without the intervention of a live operator. Typically the Auto Attendant is included in a business phone system.
What is an IVR Menu?
A phone system menu that interacts with humans through the use of voice and DTMF keypad inputs. Auto attendant is a special kind IVR, where the target operation is the transfer of a call to an extension. IVR can be more broadly defined. It can interact with a database to supply requested information such as account balances, etc.
Automatic CRM Tracking
When we say a hands-free PBX system, we mean it. Your agents don't even have to create customer records to save phone numbers--Voicent's Flex PBX software automatically creates a new CRM record if the PBX system does not recognize the phone number. If the phone number is recognized, then Voicent's Flex PBX software automatically pulls up the caller's CRM record and displays it for your agents to view, edit, and learn about the caller.
Built-in CRM
Voicent Flex PBX software comes with a built-in CRM, which means you won't have to do any costly integrations to hook up your PBX business phone system with your customer database. With the built-in CRM, Voicent gives you and your agents a truly hands-free business phone system.
Choice Tracking
During the caller's interaction with your business Virtual Receptionist, Voicent Flex PBX can automatically track your caller's choices for menu options into the built-in CRM. When calls are connected to your agents, your agents will be able to see these choices and better understand the caller before even speaking to them.
Categorize Calls
You can also use Auto Attendant menu options to categorize calls and callers in your built-in customer database. For example, if a caller chooses to speak to the sales department, Voicent Flex PBX can automatically save this choice and categorize the caller as an interested lead in your CRM.
New Contact
If the caller is not yet in your CRM, based on their phone number, Voicent Flex PBX software will automatically create a new record into the built-in CRM. The caller's phone number, caller ID, time of call, and date of call will automatically be saved into your CRM.
Collect Information
Voicent PBX software can automatically collect information from your caller, such as the region the caller is from, time and date of call, caller ID, and their interaction with your PBX phone menu.
Dynamic Scripts
With automatic CRM tracking, Voicent PBX business phone software can display scripts based on the caller's CRM information. If a caller purchased a product five years prior to the call, you can set a call script regarding upgrades to show up on the agent's dashboard.
Returning Caller
Voicent PBX can recognize callers based on any phone number associated with their CRM record, whether they are calling from their work phone, home phone, or cell phone. Voicent PBX will add a new phone interaction into the Contact History section of the CRM record automatically.
Lead Capture
Since everyone who calls your business phone will be saved into your customer database using Voicent's built-in CRM, capturing leads becomes easy and effortless. With automatic lead capturing, you can create marketing campaigns and sales campaigns based on, say, those who chose to speak to the sales department within the past five months.