Voicent PBX

About PBX

PBX Feature Tour

Quick Questions

What is a PBX?

A private branch exchange (PBX) is a telephone exchange for a particular business. A PBX system connects incoming telephone lines to a set of extensions inside a business.

What is VOIP or IP PBX?

VOIP PBX or IP is a PBX system that can handle calls on an IP network. It supports outbound connection to a SIP trunk or regular trunk; it also supports IP extensions. Most VOIP services provide regular telephone numbers to allow calls from landline or cell phones. The person who calls these numbers usually cannot tell the difference whether the call is make to a VOIP service or traditional PSTN service.

What is Voicent's Flex PBX?

Flex PBX is an affordable and easy to use auto attendant software system. Because it is a software package, it offers flexible configuration and unlimited design capability. It has all the features of a traditional PBX plus much more.

What is an Auto Attendant?

Also known as a Virtual Receptionist, it allows callers to be automatically transferred to an extension without the intervention of a live operator. Typically the Auto Attendant is included in a business phone system.

What is an IVR Menu?

A phone system menu that interacts with humans through the use of voice and DTMF keypad inputs. Auto attendant is a special kind IVR, where the target operation is the transfer of a call to an extension. IVR can be more broadly defined. It can interact with a database to supply requested information such as account balances, etc.

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Agent Dashboard™: Conference Calls

Having face to face conferences can take up too much time and effort, especially if your agents aren't in the same locations. Audio meetings over the phone, however, connects your callers and agents no matter where they are. Conduct audio conferences, meetings, and training sessions with Voicent's Flex PBX software.

Audio Meetings

Audio meetings save time and effort when you're not in the same place as your agents or callers. Plus, with the hands-free phone conversation made possible by using the Agent Dashboard™ softphone, your agents can be even more productive than if they were speaking face-to-face.

Staff Training

Have agents train staff in groups, saving time and energy for your entire business. Conference calls can provide learning opportunities to new agents, and also provide a medium for announcements to specific people in your company.

Technical Support

Combine technical support sessions with general sales questions by connecting a sales agent and a technical support agent to a call through Voicent's PBX conference calling feature. Callers can get answers to in-depth technical questions as well as detailed sales questions without having to switch back and forth to different agents.

Unlimited Participants

You can add as many participants to call conferences from anywhere in the world. Simply connect callers to the extension, and connect agents through the Agent Dashboard™.