Voicent PBX
About PBX
PBX Feature Tour
- Feature Overview
- Receiving Calls
- Handling Calls
- CRM and Software Integrations
- Business Management
- Business Automation
Quick Questions
What is a PBX?
A private branch exchange (PBX) is a telephone exchange for a particular business. A PBX system connects incoming telephone lines to a set of extensions inside a business.
What is VOIP or IP PBX?
VOIP PBX or IP is a PBX system that can handle calls on an IP network. It supports outbound connection to a SIP trunk or regular trunk; it also supports IP extensions. Most VOIP services provide regular telephone numbers to allow calls from landline or cell phones. The person who calls these numbers usually cannot tell the difference whether the call is make to a VOIP service or traditional PSTN service.
What is Voicent's Flex PBX?
Flex PBX is an affordable and easy to use auto attendant software system. Because it is a software package, it offers flexible configuration and unlimited design capability. It has all the features of a traditional PBX plus much more.
What is an Auto Attendant?
Also known as a Virtual Receptionist, it allows callers to be automatically transferred to an extension without the intervention of a live operator. Typically the Auto Attendant is included in a business phone system.
What is an IVR Menu?
A phone system menu that interacts with humans through the use of voice and DTMF keypad inputs. Auto attendant is a special kind IVR, where the target operation is the transfer of a call to an extension. IVR can be more broadly defined. It can interact with a database to supply requested information such as account balances, etc.
Web Integration
Website information can change, which means your business phone has to change along with it. When you integrate Voicent software with your company website, you no longer have to manually change Auto Attendant to speak different text or swap audio files. If you're using Voicent's on-premise PBX software, you'll also have access to built-in support for website integration and Java support for building custom applications. While PBX is for business phone systems with ACD queues and routing, IVR Studio is designed for advanced customization.
Pull Data From Web
When you set up Virtual Receptionist, you can pull data from your company website to inform callers. On-premise Flex PBX comes with built-in support for HTTP protocol for website integration from external web server
Read Dynamic Information
Website information can change, which means your business phone has to change along with it. When you integrate Voicent software with your company website, you no longer have to manually change Auto Attendant to speak different text or swap audio files.
Office Hours
Popular inquiries can be handled by Auto Attendant by pulling data from your company website to give information to callers. For example, office hours and locations can be given to callers through your automated business phone number, saving your agents time and energy of answering the same questions over and over again.
Text to Speech
With Text to Speech, you don't have to use only professional greetings where the message can only stay the same. Text to speech allows you to change Auto Attendant greetings and messages at any time you want easily. It also comes in handy when pulling data from your company website.
Use IVR
For more custom applications and powerful phone systems, such as phone surveys, you can use IVR Studio to build anything you want, like ticketing systems or payment systems. Voicent IVR software allows HTTP requests to trigger application execution.
Built-in Java Support
Voicent Flex PBX on-premise software comes with built-in support for Java programs and libraries. This feature is for developers who want to use Voicent API to build custom phone applications.