Voicent PBX
About PBX
PBX Feature Tour
- Feature Overview
- Receiving Calls
- Handling Calls
- CRM and Software Integrations
- Business Management
- Business Automation
Quick Questions
What is a PBX?
A private branch exchange (PBX) is a telephone exchange for a particular business. A PBX system connects incoming telephone lines to a set of extensions inside a business.
What is VOIP or IP PBX?
VOIP PBX or IP is a PBX system that can handle calls on an IP network. It supports outbound connection to a SIP trunk or regular trunk; it also supports IP extensions. Most VOIP services provide regular telephone numbers to allow calls from landline or cell phones. The person who calls these numbers usually cannot tell the difference whether the call is make to a VOIP service or traditional PSTN service.
What is Voicent's Flex PBX?
Flex PBX is an affordable and easy to use auto attendant software system. Because it is a software package, it offers flexible configuration and unlimited design capability. It has all the features of a traditional PBX plus much more.
What is an Auto Attendant?
Also known as a Virtual Receptionist, it allows callers to be automatically transferred to an extension without the intervention of a live operator. Typically the Auto Attendant is included in a business phone system.
What is an IVR Menu?
A phone system menu that interacts with humans through the use of voice and DTMF keypad inputs. Auto attendant is a special kind IVR, where the target operation is the transfer of a call to an extension. IVR can be more broadly defined. It can interact with a database to supply requested information such as account balances, etc.
Voicemail
Voicemail is a powerful yet easy way to gain confidence from callers. It's the go-to option for handling calls during off-hours, evenings, weekends, and busy hours. When all lines are busy, callers can leave voicemail directly to the agent they want to speak with.
Custom Voicemail Greetings
Agents can record their own greetings for callers who want to leave a voicemail, to ensure that callers know which agent they are leaving a message for.
Voicemail Forwarding
Agents can forward their voicemails to any number, including personal cell phones, home phones, and work phones. Voicemails from different extensions can also be forwarded to the same number, so messages can be handled all from one place.
Access Anywhere
Listen to your voicemails from anywhere in the world, as long as you have internet connection. You can access and play voicemail on any device, whether it's your mobile phone, laptop, desktop, or tablet.
Save Voicemails
Have voicemails sent to email to keep a record of them and for easy management. Agents can also delete voicemails, or select the caller who left a voicemail to schedule a follow up call.
Voicemail for Any Extension
Keep voicemail organized by ensuring that the correct messages are sent to the correct extension by having callers leave voicemail directly on that extension. Each extension gets virtually unlimited voicemail space--a perfect alternative to handling more calls than an agent can take on.
Voicemail List
Get a visual display of all voicemails left for you in a popup screen that appears on the Agent Dashboard™ when you sign in. Voicemails can be accessed easily with the click of a button from within the Agent Dashboard™ and show you time of the call, the caller ID, and the duration of the message.
Sort By Time
Voicemails are listed by chronological order, so your agents can respond to the most recent and up-to-date messages. Agent voicemail is updated instantly and eliminates any lag period between a caller leaving a message and the agent receiving a voicemail notification.