Voicent PBX

About PBX

PBX Feature Tour

Quick Questions

What is a PBX?

A private branch exchange (PBX) is a telephone exchange for a particular business. A PBX system connects incoming telephone lines to a set of extensions inside a business.

What is VOIP or IP PBX?

VOIP PBX or IP is a PBX system that can handle calls on an IP network. It supports outbound connection to a SIP trunk or regular trunk; it also supports IP extensions. Most VOIP services provide regular telephone numbers to allow calls from landline or cell phones. The person who calls these numbers usually cannot tell the difference whether the call is make to a VOIP service or traditional PSTN service.

What is Voicent's Flex PBX?

Flex PBX is an affordable and easy to use auto attendant software system. Because it is a software package, it offers flexible configuration and unlimited design capability. It has all the features of a traditional PBX plus much more.

What is an Auto Attendant?

Also known as a Virtual Receptionist, it allows callers to be automatically transferred to an extension without the intervention of a live operator. Typically the Auto Attendant is included in a business phone system.

What is an IVR Menu?

A phone system menu that interacts with humans through the use of voice and DTMF keypad inputs. Auto attendant is a special kind IVR, where the target operation is the transfer of a call to an extension. IVR can be more broadly defined. It can interact with a database to supply requested information such as account balances, etc.

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Create and Configure Auto Attendant (Virtual Receptionist)

This is the dialog to create or edit an auto attendant. It basically defines the following:

  • What message (prompt) should the system plays to a caller
  • What the system should do based on the caller input

The following figure shows an auto attendant that plays a TTS voice "Press 1 for support, press 2 for sales, or dial an extension" to a caller, and if a caller press 1, it transfer the call to extension 802, if a caller presses 2, it transfer the call to the extension group Sales, and if a caller dials an extension directly, it transfers the call to that extension, if a caller enters a wrong key, it goes to sub menu labeled Try Again. A sub menu is just another level of auto attendant.

Please click on the picture to see an enlarged version.

Business Phone System Usage