With Flex PBX Pro product can you somehow turn on and off extensions? Example: We have 3 extensions assigned to the “tickets dept”. If we only have 2 people to answer the 3 ticket phones that day we would want 2 lines to ring through and 1 to queue. On days where we only have 1 person on the phone we would want 1 line to ring through and 2 to queue. Can you please advise if this is possible with the Flex PBX pro product? Would we need to run different Flex PBX programs to accomplish this?

The first solution, as you mentioned above, is to create 3 different PBX programs and depolyed all to Voicent Gateway. Depending on how many people is working, you can choose which PBX program to run for incoming calls. This can be set in the gateway setup > options > inbound tab > Setup IVR Applications For incoming calls.

If all extensions are setup as “Use Voicent Remote Agent” and the gateway is configured with VOIP (skype or SIP), then you can use one PBX program. All you need to do is create an extension group like “tickets dept”, assign the 3 extensions to this group, and transfer calls to this extension group. If you only have 2 people to answer the ticket phones, these 2 people will login from RemoteAgent program, and incoming calls will be transferred to them. The 3rd person is not logged in so no phone call will be transferred to his extension.

I’m looking for a phone-in product for my employer that, when an employee calls and enters their i.d. number, can respond with employee-specific manning information for the following week. Would any of your products work in this situation? Thank you

Yes, Voicent IVR Studio will easily accomplish the above and much more. Actually, included in the software product is a simple sample that does almost the same thing. It is a simplified version of a 24 hour information line. For real world application, you may need to access the employee specific information in a database. For database and email operations, there are built-in actions in IVR studio you can use.

The best way to proceed is to first download the IVR software and go through the IVR product tutorial, which can accessed from the program Help manu.

can I use Voicent IVR Studio directly with my 3CX softphone configured with a sip number?

If you have a softphone working, you can get Voicent software working also. In fact, you do not need any softphone in order to use Voicent software, which can act as a softphone or softphones.

Almost all softphones are based on SIP, which is the standard for Voice over IP. To configure Voicent software, simply use the same configuration you have for a softphone. You could download the software and give it a try. For details, please see Using SIP for Voicent software