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Overview Predictive Dialer

Voicent's easy-to-use Agent Dialer predictive dialer software includes predictive dialing, preview dialing, progressive dialing, and manual dialing modes. It dramatically increases agent productivity and improves campaign bottom-line by automatically dialing, skipping busy, no-answer and disconnected lines, optionally leaving a voice message on answering machines and--most importantly--never involving you or your agent on a call until a live person answers. When a live person answers, the software pops up a convenient window on your computer, detailing the person's name and number.

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Multiple Dialing Modes

Predictive Dialing

This mode eliminates agent idleness between connected calls by making calls when an agent is about to become idle. Your agents will be automatically connected to live calls.



Progressive Dialing

When your agents complete a call, Voicent software automatically dials the next person on the list for them. This removes between-call waiting time for your agents, thus boosting productivity.

Preview Dialing

Your agents can view info about the customer (call history, industry, age) and decide whether to place the call. When the system makes the call, your agents will have formed a personalized strategy for talking with the customer.



Click to Call Dialing

Click to dial any phone number instantly. Your agents can pick and choose which numbers to call whenever they want.

Predictive Dialer Features

Multiple Dialing Modes

Our Predictive Dialer supports Predictive, Preview, Progressive, and Click to Call.

Integrated CRMs

Managing all your data can be tough, which is why we offer a fully integrated Voicent CRM, with support for Salesforce, ZohoCRM, and SugarCRM that offers you a "Complete Package".

Alternate Phone System

Take advantage of having multiple numbers on file for one person. Our built-in alternate phone system allows you to leverage multiple phone numbers with an escalation system.

Use Existing Phone Systems

Have an expensive PBX system you want to keep? Our dialer works with all existing phone systems.

Flexible Call Flows

Our dialer is highly customizable, allowing you to tweak every aspect of the dialer to fit your business flow.

Lightning Fast Detection

With our industry leading algorithm we can connect you to human pick-ups within seconds while handling answering machines so you don't have to.

02

How Does the Predictive Dialing Work?

In predictive dialing mode, only when a live person answers the call, the call is connected to an agent and on the agent's computer, a window pops up automatically with the recipient's information. The system automatically skips busy lines, no answer lines, and disconnected lines; The system either skips answering machines or leaves a voice message. The Agent Dialer system can also record conversations for after-call reviews.

Starting a predictive dialing campaign is simple and effective.

 

  • 1

    Select or Import List.

    Choose your contact list from the built-in CRM or import any .csv file.

  • 2

    Have Agents Ready To Answer Live COnnections

    Your agents can log in from anywhere as long as there is internet connection.

  • 3

    Click Start.

    The predictive dialer will dial your contact list and can make simultaneous calls.

  • 4

    Talk To Interested Prospects

    Your agents will be given only the calls that are connected to a live person.

03

What Phone Services Can I Use With the Predictive Dialer?

VOIP Phone Services

  • Call Centric
  • SkypeConnect
  • Vonage
  • Fonality
  • Localphone
  • RingCentral
  • Nextiva
  • ViaTalk
  • Broadvoice

IP PBX Systems

  • Cisco
  • Avaya
  • Asterisk
  • Mitel
  • Shoretel
  • Ipitomy
  • Talkswitch
  • Nortel

SIP Trunks

  • SkypeConnect
  • Airespring
  • Bandwidth.com
  • VoipInvite
  • Nexvortex

Analog Phones

  • Analog phone lines
  • MagicJack
  • Ooma
  • Vonage Hard Phone
04

About Predictive Dialer

Predictive dialing was invented to eliminate wasted time in telephone work. If a person manually dialed 1,000 phone numbers, fewer than 35 percent would be answered by a live person. Without predictive dialers, agents spend about 80 percent of their time listening to the phone ring, waiting for a live pick up, dealing with invalid numbers or answering machines. Only about 20 percent of their time is spent actually generating sales and revenue.

By using a predictive dialer to filter out unproductive calls, agents can better focus on phone conversations with customers, and leave the rest to the Agent Dialer.

Agent Dialer is as scalable and flexible as it is affordable. It requires no expensive telecom hardware or telephone lines - calls are made through the Internet directly by your computer. The only hardware requirement is your computer, plus a USB headset that allows you or your agent to talk to a live person through a computer.

The Agent Dialer system can even record conversations for quality control or training purposes.

Voicent's Agent Dialer software helps you increase productivity and improve campaign bottom-line. It can operate in predictive dialing mode and semi-automatic dialing mode.

Predictive Dialer software