Voicent's easy-to-use Agent Dialer predictive dialer software includes predictive dialing, preview dialing, progressive dialing, and manual dialing modes. It dramatically increases agent productivity and improves campaign bottom-line by automatically dialing, skipping busy, no-answer and disconnected lines, optionally leaving a voice message on answering machines and--most importantly--never involving you or your agent on a call until a live person answers. When a live person answers, the software pops up a convenient window on your computer, detailing the person's name and number.Pricing Download Free Trial 4.91 stars, given 153 reviews
This mode eliminates agent idleness between connected calls by making calls when an agent is about to become idle. Your agents will be automatically connected to live calls.
When your agents complete a call, Voicent software automatically dials the next person on the list for them. This removes between-call waiting time for your agents, thus boosting productivity.
Your agents can view info about the customer (call history, industry, age) and decide whether to place the call. When the system makes the call, your agents will have formed a personalized strategy for talking with the customer.
Click to dial any phone number instantly. Your agents can pick and choose which numbers to call whenever they want.
Our Predictive Dialer supports Predictive, Preview, Progressive, and Click to Call.
Managing all your data can be tough, which is why we offer a fully integrated Voicent CRM, with support for Salesforce, ZohoCRM, and SugarCRM that offers you a "Complete Package".
Take advantage of having multiple numbers on file for one person. Our built-in alternate phone system allows you to leverage multiple phone numbers with an escalation system.
Have an expensive PBX system you want to keep? Our dialer works with all existing phone systems.
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