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AgentDialer is a software implementation of
predictive dialing system; it is a
state-of-the-art predictive dialer that your
business can rely on. It is scalable,
flexible and affordable. It requires no expensive telecom hardware - calls are made
either through VOIP service or through regular
phone lines. The only hardware requirement is your computer.
AgentDialer is
easy to download, install and setup. It takes
less than 20 minutes.
Unlike traditional predictive dialers, AgentDialer enables agents to work remotely,
such as at home or even in a different
country.
 AgentDialer
predictive dialer online demo
AgentDialer is a predictive dialer
and a semi automatic dialer system
combined. In predictive dialing mode, the
system automatically dials a phone
number, if it is answered by an answering
machine, it leaves a pre-recorded message or
simply hangs up; if it is answered by a live
person, it connects the call to an agent automatically.
More...
Predictive dialing generally relies on the
fact that if a person was to sit down and
manually dial 1000 people, a large percentage
of these calls will not result in contact with
a live person at the other end. Out of 1000 calls
made, typically only about 25-35% would
actually connect to a live person. In manual dialing environments, a given agent
spends about 80% of their time listening
to the phone ring, waiting for a live person
to pick up the phone,
or dealing with invalid numbers or answering
machines. Only about 20% of their time
actually doing what they are really here to
do. By using a predictive dialer to filter out
these unproductive calls and to spare the
agent from having to wait for the phone to be
answered, agent can better focus on
the phone conversation with customers and
leave the rest to the AgentDialer system.
Voicent AgentDialer Professional Edition is
for single computer operation.
Voicent AgentDialer Enterprise Edition is for multiple
computers with multiple agents. For detailed
information, please
see
predictive dialer with multiple agents.
How can Voicent offer so many features at
such an affordable price?
The main reason is
that Agent Dialer predictive dialer
is a software-only solution. It utilizes
Internet VoIP services. Therefore, there
is no need for expensive
telephony hardware like a Dialogic board or
specially assembled computer. It does not even
require any telephone lines. Any Window based
computer with internet connection will work.
Voicent software can be downloaded and setup
in minutes. It can be fully tested before
purchase. Most of Voicent customers do not
need much support. With less support load,
Voicent can be run as a lean organization and
pass the savings to our customers.
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