Voicent's easy-to-use Agent Dialer predictive dialer software dramatically increases productivity and improves campaign bottom-line by automatically dialing, skipping busy, no-answer and disconnected lines, optionally leaving a voice message on answering machines and--most importantly--never involving you or your agent on a call until a live person answers. When a live person answers, the software pops up a convenient window on your computer, detailing the person's name and number.
This mode eliminates agent idleness between connected calls by making calls when an agent is about to become idle. Your agents will be automatically connected to live calls.
When your agents complete a call, Voicent software automatically dials the next person on the list for them. This removes between-call waiting time for your agents, thus boosting productivity.
Your agents can view info about the customer (call history, industry, age) and decide whether to place the call. When the system makes the call, your agents will have formed a personalized strategy for talking with the customer.
Click to dial any phone number instantly. Your agents can pick and choose which numbers to call whenever they want.
In predictive dialing mode, calls connect with an agent only when a live person answers the call. If the call does not get picked up, the system dials the next phone number automatically until a call connects.
The Agent Dashboard is a unified agent desktop software for call control and quick CRM access
Take advantage of having multiple numbers on file for one person. Our built-in alternate phone system allows you to dial multiple phone numbers with an escalation system.
Track and save your caller's phone, text message, and email interactions. Your agents can share customer information to increase your organization's intelligence and efficiency.
Automatically display your caller's information on your Agent's Dashboard when live calls are connected to agents. Your agents will be able to see the caller's location, buying preferences, sales activity, purchasing history and other customizable info.
Have an existing customer database? We've got you covered. Voicent CRM works like magic with SugarCRM, Zoho CRM and Salesforce, so you can eliminate costly software integration.
An Agent can work anywhere as long as there is internet connection.
Generates call reports for campaign stats and agent activities
You can record calls by agent or have recording by campaign.
Handle thousands of simultaneous calls on a single, ordinary computer
With our industry leading algorithm we can connect you to human pick-ups within seconds while handling answering machines so you don't have to.
Voicent features floating agent licenses, allowing one agent to log out and an entirely different agent to log in with the same license.
In predictive dialing mode, you can automatically leave voice messages on answering machines. You can also skip busy lines, no answer lines, and disconnected lines.
Managing all your data can be tough, which is why we offer a fully integrated Voicent CRM, with support for Salesforce, ZohoCRM, and SugarCRM.
Import any CSV file and get a call list started within seconds. You can also use Voicent's fully integrated CRM.
Have an expensive PBX system you want to keep? Our dialer works with all existing phone systems.
In predictive dialing mode, only when a live person answers the call, the call is connected to an agent and on the agent's computer, a window pops up automatically with the recipient's information. The system automatically skips busy lines, no answer lines, and disconnected lines; The system either skips answering machines or leaves a voice message. The Agent Dialer system can also record conversations for after-call reviews.
Voicent's easy-to-use Agent Dialer predictive dialer software dramatically increases productivity and improves campaign bottom-line by automatically dialing, skipping busy, no-answer and disconnected lines, optionally leaving a voice message on answering machines and--most importantly--never involving you or your agent on a call until a live person answers.
When a live person answers, the software pops up a convenient window on your computer, detailing the person's name and number.
Predictive dialing was invented to eliminate wasted time in telephone work.Typically, if a person manually dialed 1,000 phone numbers, fewer than 35 percent would be answered by a live person. Without predictive dialers, agents spend about 80 percent of their time listening to the phone ring, waiting for a live pick up, dealing with invalid numbers or answering machines. Only about 20 percent of their time is spent actually generating sales and revenue. By using a predictive dialer to filter out unproductive calls, agents can better focus on phone conversations with customers, and leave the rest to the Agent Dialer.
Voicent has taken predictive dialing to the next level by implementing it through affordable, easy-to-use software. Agent Dialer is as scalable and flexible as it is affordable. It requires no expensive telecom hardware or telephone lines - calls are made through the Internet directly by your computer. The only hardware requirement is your computer, plus a USB headset that allows you or your agent to talk to a live person through a computer. The Agent Dialer system can even record conversations for quality control or training purposes.
Voicent's Agent Dialer software helps you increase productivity and improve campaign bottom-line. It can operate in predictive dialing mode and semi-automatic dialing mode.