Voicent Predictive Dialer

Voicent's easy-to-use Agent Dialer predictive dialer software dramatically increases productivity and improves campaign bottom-line by automatically dialing, skipping busy, no-answer and disconnected lines, optionally leaving a voice message on answering machines and--most importantly--never involving you or your agent on a call until a live person answers. When a live person answers, the software pops up a convenient window on your computer, detailing the person's name and number.

Own ItNo per call fees. No hidden charges. No subscription cost. Buy once and own it for life.

Powerful Dialing Modes

Predictive

This mode eliminates agent idleness between connected calls by making calls when an agent is about to become idle. Your agents will be automatically connected to live calls.

Progressive

When your agents complete a call, Voicent software automatically dials the next person on the list for them. This removes between-call waiting time for your agents, thus boosting productivity.

Preview

Your agents can view info about the customer (call history, industry, age) and decide whether to place the call. When the system makes the call, your agents will have formed a personalized strategy for talking with the customer.

Manual

Click to dial any phone number instantly. Your agents can pick and choose which numbers to call whenever they want.

Boost Your Agents With Communication Intelligence

Always a Live Connect

In predictive dialing mode, calls connect with an agent only when a live person answers the call. If the call does not get picked up, the system dials the next phone number automatically until a call connects.

Includes the Agent Dashboard

The Agent Dashboard is a unified agent desktop software for call control and quick CRM access

Try Multiple Phones

Take advantage of having multiple numbers on file for one person. Our built-in alternate phone system allows you to dial multiple phone numbers with an escalation system.

Record and Automatically Display Caller Info

When someone calls in, a screen automatically pops up with the caller’s information, contact history, and notes about the caller. If the caller is new and is not yet in the CRM database, a new entry is automatically added to the CRM for the caller, with the date of the call and the caller’s phone number saved into the CRM.

Track, Save, and Share

Track and save your caller's phone, text message, and email interactions. Your agents can share customer information to increase your organization's intelligence and efficiency.

Instant Screen Popup

Automatically display your caller's information on your Agent's Dashboard when live calls are connected to agents. Your agents will be able to see the caller's location, buying preferences, sales activity, purchasing history and other customizable info.

Plug-n-Play Your CRM

Have an existing customer database? We've got you covered. Voicent CRM works like magic with SugarCRM, Zoho CRM and Salesforce, so you can eliminate costly software integration.

Voicent CRM and contact information is automatically tracked

More Features Without More Fees

Reach Me Anywhere

An Agent can work anywhere as long as there is internet connection.

Reports and Tracking

Generates call reports for campaign stats and agent activities

Call Monitoring

You can record calls by agent or have recording by campaign.

Incredible Scalability

Handle thousands of simultaneous calls on a single, ordinary computer

Lightning Fast

With our industry leading algorithm we can connect you to human pick-ups within seconds while handling answering machines so you don't have to.

Open Agent Licenses

Voicent features floating agent licenses, allowing one agent to log out and an entirely different agent to log in with the same license.

Smart Detection

In predictive dialing mode, you can automatically leave voice messages on answering machines. You can also skip busy lines, no answer lines, and disconnected lines.

Integrated CRMs

Managing all your data can be tough, which is why we offer a fully integrated Voicent CRM, with support for Salesforce, ZohoCRM, and SugarCRM.

Get Started Immediately

Import Contacts

Import any CSV file and get a call list started within seconds. You can also use Voicent's fully integrated CRM.

Use Existing Phone Systems

Have an expensive PBX system you want to keep? Our dialer works with all existing phone systems.

Power Dialer and Predictive Dialer with Voicent Call Center software

In predictive dialing mode, only when a live person answers the call, the call is connected to an agent and on the agent's computer, a window pops up automatically with the recipient's information. The system automatically skips busy lines, no answer lines, and disconnected lines; The system either skips answering machines or leaves a voice message. The Agent Dialer system can also record conversations for after-call reviews.

Easy as 123

To start predictive dialing mode:

1. Create or import a call list, just as you would create a simple spreadsheet file.

2. Have agents login to be ready to answer calls with live answers

3. Click the Start Predictive Dialing button. That's it!

About

Voicent's easy-to-use Agent Dialer predictive dialer software dramatically increases productivity and improves campaign bottom-line by automatically dialing, skipping busy, no-answer and disconnected lines, optionally leaving a voice message on answering machines and--most importantly--never involving you or your agent on a call until a live person answers. When a live person answers, the software pops up a convenient window on your computer, detailing the person's name and number.

Predictive dialing was invented to eliminate wasted time in telephone work.Typically, if a person manually dialed 1,000 phone numbers, fewer than 35 percent would be answered by a live person. Without predictive dialers, agents spend about 80 percent of their time listening to the phone ring, waiting for a live pick up, dealing with invalid numbers or answering machines. Only about 20 percent of their time is spent actually generating sales and revenue. By using a predictive dialer to filter out unproductive calls, agents can better focus on phone conversations with customers, and leave the rest to the Agent Dialer.

Voicent has taken predictive dialing to the next level by implementing it through affordable, easy-to-use software. Agent Dialer is as scalable and flexible as it is affordable. It requires no expensive telecom hardware or telephone lines - calls are made through the Internet directly by your computer. The only hardware requirement is your computer, plus a USB headset that allows you or your agent to talk to a live person through a computer. The Agent Dialer system can even record conversations for quality control or training purposes.

Voicent's Agent Dialer software helps you increase productivity and improve campaign bottom-line. It can operate in predictive dialing mode and semi-automatic dialing mode.

Voicent Agent Dialer is great for...

  • Call center outbound campaigns with many agents
  • Business marketing campaigns by a single user
  • Call campaign to deliver consistently uniform marketing or sales messages by agents
  • Nonprofit fundraising campaigns
  • Political campaign phone bank to reach more voters
  • Calling for debt collection, more information available here.