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AgentDialer is a predictive dialer
and a semi automatic dialer system combined.
In predictive dialing mode, the system
automatically dials the next phone number, if
it is answered by an answering machine, it
leaves a pre-recorded message or simply hangs
up; if it is answered by a live person, it
connects the call to you automatically.
Predictive dialing generally relies on the
fact that if a person was to sit down and
manually dial 1000 people, a large percentage
of these calls will not result in contact with
someone at the other end. Out of 1000 calls
made, typically only about 25-35% would
actually connect to a live person. Typically
in manual dialing environments, a given agent
will spend around 80% of their time listening
to the phone ring waiting to talk to someone,
or dealing with invalid numbers or answering
machines and only about 20% of their time
actually doing what they are really there to
do. By using a predictive dialer to filter out
these unproductive calls and to spare the
agent from having to wait for the phone to be
answered each time, agent can better focus on
the phone conversation with customers and
leave the rest to the system.
Voicent AgentDialer Professional Edition is a
1-Agent system. For multi-Agent system, you
need Enterprise Edition. For details, please
see
predictive dialer with multiple agents.
 Demo
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