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Call Center Software Overview Call Center Software

Get everything you need to manage your Call Center's performance, cost-efficiency and regulatory compliance--all in one affordable, easy to use software application. All you need is a desktop or laptop with Windows 2000/2003/XP/2008/Vista/Windows 7 operating system, and Voicent Predictive Dialer or Voicent Auto Dialer.

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Call Center Software Features

Call Center Software Screenshots

Call Center Manager software features
Call Center Manager software

Call Center Software Screenshots

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Voicent's Call Center Software Is Great For

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How to Use Call Center Manager:

Simply install the Call Center Manager software and connect it to the server, desktop or laptop computer that is running Voicent predictive dialing or auto dialing campaigns (yes, it can be the same machine).

From the Call Center Manager program window, you can:

  • 1

    Set Dropped Call Rate Threshold

    Set and enforce dropped-call rate threshold to comply with federal rulings

  • 2

    Select an agent monitor

    From the manager window, you can select an agent or phone line to monitor for whisper coaching and call recording.

  • 3

    See Real-Time Reports

    See and document real-time agent and campaign performance statistics

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Call Center Rules Engine Add On

Voicent's Call Center Rules Engine is an optional add-on tool for Call Center Manager. It enables you to easily control your Call Center for maximum efficiency and profitability.

With the Rules Engine you can:

  • Create and manage Automatic Call Distribution plans (ACD)
  • Match messages, Caller IDs, agents and campaigns for maximum productivity and efficiency
  • Direct resource usage for maximum efficiency
  • Specify agents for specific callers and call types and much more
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