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How to Setup an Inbound Call Center?

What is an inbound call center?

An inbound call center is a more advanced business phone system that normally include IVR (interactive voice response) application, advanced call routing, agent management, workflow automation, CRM integration, and agent productivity tools.

An Ready-Made inbound call center

Voicent's PBX features already cover most of the inbound call center features. With Agent Dashboard, Manager Dashboard, built-in CRM, and integrated workflow engine, you can setup your inbound call center with little effort. The following video is an example for setting up a quick inbound survey.

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Inbound Survey

Workflow Automation

A simple workflow is a task that carries out automatically based on some event in the system. Bacause Voicent is an integrated platform, you can design and implement your process automation easily.

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An Introduction

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Design a Simple Workflow

Advance IVR application

Please refer to the developer section.