You can't manage what you can't measure!

Call Center Manager automatically measures workloads and adjusts outbound calling pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Don't risk penalties of up to $16,000 per incident!

Statistical reporting helps you meet FTC's "Safe Harbor" requirement for collecting and maintaining dropped-call reports, providing protection from prosecution for occasional, accidental rule violations.

Call Center Manager speeds effective training for new agents with "whisper coaching" feature allowing live-call coaching that is inaudible to customers, and Easy call monitoring and recording.

Call Center Manager Includes real-time and historical statistical reporting capabilities for tracking and managing agent performance, line usage, and campaign productivity.

Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers. Use it to:

Manage Agent Performance Quality
Easy call monitoring and recording, "whisper coaching" capability enables live-call agent coaching and training that is inaudible to customers; real-time reporting of activity and availability.

Comply with Federal Telemarketing Rules
Automatically track and adjust Call Drop threshholds and dialing pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on Dropped Calls. Avoid $16,000 per-incident fines!

Understand Campaign Performance Quality
Track real-time and summary stats for call volume, line usage, agent and campaign performance.

Automatically measuring and adjusting the pace of outbound calls, ensuring that Agent efficiency is maximized while the FTC's strict limitations on Dropped and Abandoned-Call rates are honored.

Allowing quick and easy call monitoring, recording and live-call "whisper coaching" to provide fast and highly effective training and supervisory feedback for new agents.

Tracking, collecting and statistical reporting of call volume, line usage, dropped-call rates, current and historical campaign performance.

Works seamlessly with Voicent's Agent Dialer predictive dialer, BroadcastByPhone auto-dialer and Interactive Voice Response (IVR) applications.

Provides compliance for FTC's Dropped-Call thresholds and "Safe Harbor" documentation requirements.

Auto pacing of outbound call volume based on available agents, current drop rate, and campaign statistics.

Live agent conversation recording, monitoring and "whisper coaching" that is inaudible to customers.

Phone line usage monitoring.

Easy to use - download and setup Call Center Manager in less than 20 minutes.

A desktop or laptop computer with Windows 2000/2003/XP/2008/Vista/Windows 7 operating system.

Voicent Agent Dialer predictive dialing software, and/or BroadcastByPhone auto-dialer software.

Simply install the Call Center Manager software and connect it to the server, desktop or laptop computer that is running Voicent predictive dialing or auto dialing campaigns (yes, it can be the same machine).

From the Call Center Manager program window, you can:

Set and enforce drop-rate threshold

Select an agent or phone line to monitor

See and document real-time agent and campaign performance statistics

It's absolutely free to download and try Voicent's Call Center Manager software. You don't need a credit card or even to supply an email address to try it.

Download Free Trial