Call Center Software

Call Center Software Features


Call Center Manager Feature Overview

Works on any Windows desktop or laptop

Phone coversation recording

Phone Call Monitoring

Monitor each calling line separately

Auto pacing call volume based on current drop rate, agent availability, and campaign statistics

Provides whisper coaching feature allowing live-call coaching that is inaudible to customers.

Real-time campaign summary and report

Real-time agent summary and report

Real-time call center performance monitoring

Compliance for FTC's limitations and requirements on Dropped-Call rate1

Fully integrated with Voicent predictive dialer, auto dialer, and IVR applications

Set line usage based on campaign and call parameters

Set agent call distribution based on campaign and call parameters

Automatically direct line usage for maximum control*)

Create and manage automatic call distribution (ACD) plans

Match messages, campaigns and agents for maximum impact

Specify particular agents for specific call demographics