Call Center CRM: Accelerate The Customer Journey

Customize and Automate Your Business Processes
Build Customer Journey Paths with Milestone
Unlimited Milestones
Trigger Multiple Actions
Specify Different Customer Journeys
Visual Progress Map
Define Milestones with Easy to Use Point and Click
Define Progress with Easy to Use Point and Click
Get Workflow Reports
Unlimited Milestones
Specify Customer Conditions for Trigger to act
Send Automatic Alerts to Agents
Reuse Milestones for Progress Definitions
Get Journey Reports
Email Drips Based on Customer Reaching Milestones
Get Daily Customer Milestone Summaries
Schedule Follow Up Calls for Agents Automatically when Milestones are Reached
Specify Customer Conditions
View Individual Customer Journey
See Milestone Durations and Timing for Individual Customer
See Average Milestone Durations and Average Conversion Times
Edit Workflow With Point and Click Ease
View Running Instances of Workflow
Suspend and Resume Workflow Triggers
View Individual Customer Journeys
View Customer Journey Paths
Manually Set Milestones for CRM Record
Mass Update Milestones for Search Results
Milestone Reached: Automatic Progress Detection