Frequently Asked Questions (Voicent Gateway)
1. How can I use my own voice for pronouncing
2. How can I purchase a licensed version of
3. How to start/stop the Gateway?
4. How do I remove all scheduled calls
from the gateway?
5. How do I create my own applications
using the gateway?
6. How do I set up the call transfer
1. How can I use my own voice
for pronouncing my name?
Just invoke the main Voicent Gateway window and select
Setup --> My Name from the Main Menu. Follow the
instructions from the dialog window. Unless you use a professional
recording studio, we recommend using the telephone recording.
This name pronouncement is used in AutoReminder
appointment reminders, and any customized messages using Message
Designer. It is also used during incoming call applications.
2. How to purchase a
licensed version of Voicent Gateway?
Voicent Gateway has a separate license for inbound and
The outbound license is used for applications that
initiate calls from the gateway. For example, Voicent
BroadcastByPhone and Voicent AutoReminder are outbound applications.
The inbound license is used for applications that receive calls. For
example, an IVR system is an inbound application.
If you are developing application for resale, you
could sign up for the
Reseller Program. You could get up to 50% off on product license
3. How to start/stop
Invoke the Gateway main window by clicking on the Gateway
icon. Click on the Start/Stop button.
Or, right mouse click on the Gateway icon on
the toolbar, select the Start Gateway/Stop Gateway menu.
Since Voicent Gateway is running as a Windows
service, you could also use the following commands:
net start VoicentGateway
net stop VoicentGateway
4. How do I remove
all scheduled calls from the gateway?
All Voicent Applications, such as AutoReminder and
BroadcastByPhone, use the gateway to schedule and make phone calls.
In most cases, you should remove scheduled calls from the
Sometimes it is necessary to remove calls from the gateway. For
example, you are still testing the system and you are using a poor
quality modem where many calls are scheduled with the gateway and
many have failed.
To remove all scheduled calls, click on Voicent
Gateway icon to invoke the main window. Then select Operations
--> Scheduled Calls. From the pop up window, click Remove all
5. How do I create
my own applications using Voicent Gateway?
Please refer to the
developer section on this website.
6. How do I set up the call
To set up call transfer, please select Setup >
Options... from the gateway main menu. Select the Call
There are two supported call transfer methods:
1. Use a telephone company call transfer, 3-way, or
2. Use Screen popup
1. Use telephone company
call transfer feature
Your phone company, or your PBX, usually has call
transfer features to offer. Please check with your phone company for
call transfer or 3-way calling services. For example, the following
dialing sequence is used to manually transfer a call if you are
"Press the flash button or switch hook on your
telephone and dial #90. Then dial the 11 digit phone number where
you want the call transferred. Then dial # and you will hear the
dial tone. Hang up the phone and the transfer will take place."
All you need to do is to set up the dialing sequence
in Voicent Gateway.
Please note that the flash button or switch hook is
represented as "!" in the dialing sequence.
You can choose a list of phone numbers to transfer
to. Voicent Gateway will try to select each one in turn for
different calls. However, please note that call transfer can only
transfer to one number each time.
If you have call forwarding feature from your phone
service, you can transfer call to a list of phone numbers for the
same call. If the first number is busy, your phone company will then
forward your call to the next. In that case, you could just put the
first phone number in this setup dialog.
Use the same phone line and your computer
The default setting for call transfer is on the
same phone line. You will need to have a regular telephone connect
to the PHONE jack of your voice modem.
Using this feature, the calling sequence is as
1. The person who receives the call wants talk to a
live person. He or she presses a button to initiate a call transfer.
2. Since only one single line is used, the phone on
the same line cannot ring again. However, an alert window will pop up on
your computer screen. The ring sound is played over your computer
3. The person on the phone will hear the on-hold
message. The default is a dialing tone. It is as if the phone call
is transferred to another line.
4. You pick up the phone that is connected to the
modem. Then click on the Answer the call button on the alert dialog
window. It will turn off the ring sound and the on-hold message.
5. Start talking
6. When you are done. Hang up the phone and click on
the "Release The Call" button on the alert dialog window.
To use this feature, select the "Transfer to the
same line the modem is connected" selection box. You can also set up
your own ring tone and on-hold message.