Advantages of Voicent's
Agent Dialer
- One time purchase, use forever
- No monthly fee, no contract
- Easy setup in less than 10 minutes
- Works on any PC
- Works with VOIP and PBX
- Feature rich and yet easy to use
- You can try it before you buy it
Learn More
What is a Predictive Dialer?
An automated phone dialer that connects only live answers to agents. The dialer usually makes calls on multiple lines and either skips answering machines or leaves a message. When a live person is detected, the software hands the call to you or an agent, then helpfully pops up an information window with information about the person.
What is a Power dialer or Speed Dialer?
A semi-automatic dialer that you operate by pressing keys, which dial numbers, play pre-recorded messages, transfer calls or record conversations.
Why Use A Predictive Dialer?
Predictive dialing saves you incredible amonts of time. All dialing, listening to the phone ring, dealing with answering machines, disconnected lines, no-answers, etc., is done by the software. You or your agents only get involved if a live person answers. By using a predictive dialer, agents can better focus on phone conversations with customers.
What's different about Voicent's Agent Dialer predictive dialer?
Because it is software-based, our predictive dialer doesn't require expensive phone equipment or lines. Voicent's predictive dialer is easy to setup and use, is easily scalable to the size you need and can easily grow as you grow.
Tell me about Agent Dialer's Screen Popup
Predictive dialers normally connects the live answer call to an agent. Voicent's Agent Dialer predictive dialer software connects the call to an agent's computer. The agent uses a computer headset to talk.
As soon as a call is connected, a popup is displayed on the agent's screen. The window includes the caller's name and number and can be used to enter notes about the caller. In subsequent calls, those notes will be available to agents.
Integrate With Voicent Agent Dialer predictive dialer
There are two methods of Voicent Agent Dialer integration. First, you can invoke Voicent Agent Dialer program through a command line; second, you can set up callback functions.
If you need more control of the call, Voicent also provides developers with a gateway level interface. Compared with the application level interface, such as the Agent Dialer programming interface, the gateway level interface is a lower level programming interface and offers more options and flexibility.
Command Line Interface
The following is a simple example of launching Voicent Agent Dialer program and start predictive dialing:
adialer.exe "C:\mygroup\list.aoc" -startnow -pd
For more details, please see Voicent predictive dialer command line interface.
Callback Function or URL
You can specify a callback function or callback URL when launchingpredictive dailer through the command line. These functions are called after each phone call is made by the dialer.
If a callback function/program is specified, the program is lauched after a call is finished. The parameters for the program should contain all information about the call, including the name, phone number, and the call status and confirmation status.
If a callback URL is specified, an HTTP POST is submitted to the URL after a call is finished. The parameters of the HTTP POST include all the name value pairs about the call, including the call status and confirmation status.
For more details, please see Voicent predictive dialer command line interface.
Using Voicent IVR Studio
To further customize your call message and integrate it with your web site, CRM, or email server, you need Voicent IVR Studio, which enables you to create multi-level, multi-language interactive application.
For more details, please see Voicent IVR Application Design Tool.
Gateway Level Integration
Voicent Gateway is a platform for developing state-of-the-art interactive programs. The gateway supports the W3C VoiceXML standard for interactive voice/phone applications. It is also a 2-way SMS gateway for interactive text messaging application.
Voicent Gateway uses standard HTTP/web interface, which allows you to use almost any programming languge to interact with the gateway. We have sample code in Java, C#, C++, PHP, Perl, Python, VB. For more details, please see Voicent Voice, SMS, Email Developer Resource Center.
Open Source SugarCRM Integration
Voicent Agent Dialer is integrated with SugarCRM as open source integration. You can launch Voicent Agent Dialer from SugarCRM web pages by click a button. It automatically inserts call result back to SugarCRM database.
For detailed information, please see SugarCRM integration.
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Developer's annual subscription provides program developers with the very latest Voicent application development tools, up to date Voice XML and SMS text message API, and expert consulting to create your own product solutions. With this subscription, you get a complete Voicent Gateway Client API with sample code and tutorial; timely updates throughout the year; unlimited developer support. This tool kit is essential for developers who want to create your own software product based on Voicent Gateway. The developer annual subscription offers:
- One year expert software developer support
- Gateway library software developer kit (SDK)
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- VoiceXML command line simulation software to help you develop your own API
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