Appointment Reminder Import | Appointment Reminder Features | Automated phone reminder | Appointment Phone Confirmation

Advantages of Voicent's

AutoReminder

One time purchase, use forever
No monthly fee, no contract
Easy setup in less than 10 minutes
Works on any PC
Works with VOIP, PBX, phone line
Feature rich and yet easy to use
You can try it before you buy it

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We do manual appointment reminders, why is this better?

Automated appointment reminders are more reliable because there is less chance of human error. Also, automation frees your staff of hours spent tracking appointments, dialing phones, waiting for answers, and leaving messages. Those hours can now be spent doing more important work.

Can appointments be confirmed using AutoReminder?

Yes, when a live person answers, they can press a key to automatically confirm their appointment.

Can the system be used as an appointment scheduler?

Yes, AutoReminder appointment reminder software includes an intuitive calendar for appointment setting and re-scheduling. No extra steps are needed to schedule a reminder call when you schedule an appointment. The software will automatically schedule the reminder call.

Can I personalize messages?

Yes, AutoReminder software includes a Message Designer for message personalization. For example, with Text to Speech, the autodialer can play "Hi Bob, ..." for Bob and "Hi Mary, ..." for Mary, making your call more personal and more effective.

Import Appointments

If you are using another scheduling software or office management software to make appointments, you can export the appointments in a comma separated file, then have Voicent AutoReminder import the file and make reminder calls. The import file format is specified below:

Contact, Phone, Start Time, End Time, Call Time, MessageID, Notes, Include Notes, Category, Confirmation, User, Audio File, Room

The First three fields are required fields. Each appointment is specified in a single line. The first line is ignored and can be used for table headings. The following is a sample line:

"John K", "123-3456", "11/02/2003 10:00 am", "", "11/01/2003 10:00 am"

Please note that the first line is ignored if importing from a file. The first line is usually a header row.

Import Appointments From A File

To import, from program main menu, select Appointment > Import Appointments... .

Using A Conversion Program

Some scheduling program can only export/print a fixed format. That format might not be recognized by Voicent AutoReminder. In this situation, a conversion program is needed.

Please contact our service organization if you need such a conversion program.

Details Of Import Fields

Parameter	Meaning	Value/Format
contact	Attendee contact	name (comma separated for group)
phone	Attendee phone	phone number (comma separated)
Start Time	Appointment Start Time	MM/DD/YYYY HH:MM AM/PM
End Time	Appointment End Time	same as above; If not specified, the default appointment length is used
Call Time	Reminder call time	same as above. If the value is empty, no reminder call is set. If the value is "Now", reminder call is set to the current time; if the value is "ask", a dialog window will be shown during import to collect user input
Message ID	Message ID	Message ID using the Message Designer. Only available in the Professional Edition
Notes	Appointment Notes	any text
include notes	Include notes in reminder	Set to 1 if you want reminder call to play the notes using text-to-speech. Set to 0 otherwise
Category	Appointment category	any text
Confirmation	Reminder call confirmation	Set to 1 if you want reminder call confirmation. Set to 0 otherwise. Only available in the Professional Edition
User	Calendar user	Name of calendar user. Only available in multi-user version.
Audio file	Audio file to be included in reminder call	Wave file path name. Format must be PCM 8KHz, 16 bit, mono
Room	Room for appointment	name of the room