Call Center Software: Learn More

How to Monitor Agent Conversations

Voicent's Call Center Manager allows a manager or a supervisor to monitor agent conversations. To monitor an agent, right-click the agent in the Agent Control Window, then select Monitor.

Once set, the icon of the agent will show a red border, indicating the agent is under monitoring. Whenever the agent answers a call, the call conversation audio will be forwarded to the manager automatically.

Call Center Manager Software