Voicent's IVR (Interactive Voice Response) Studio is IVR software that delivers high-quality caller experiences by enabling you to easily build logical, fast, crystal-clear navigation of phone system menus and options.
Voicent's IVR software offers point-and-click call flow design, easy
installation and low cost. From simple call flow to incredibly powerful
connections to web applications and other tools, IVR Studio simplifies
business integration and increases flexibility.
Based on internet standards, Voicent IVR Studio is extensible and allows
integration with existing websites and custom-developed Java classes, which enables
independent developers to extend Voicent IVR solution to meet unique business needs.
As with all Voicent software, you buy it once and own it for life. Because
there are no monthly fees or per-call charges, you get the highest Return-On-Investment
(ROI) and the lowest Total Cost of Ownership (TCO).
Inbound IVR Systems
Outbound IVR Systems
With an IVR business phone system, you can eliminate repetitive questions and requests to live agents.
Decrease wait times with accurate call routingAutomatically send calls to available agents to shorten the call waiting period for your callers.
Provide 24/7 self-service to your customersYour IVR system will be delivering top-notch customer service to your customers during all times, including evenings and holidays.
Each call and caller self-service experience is tailored to the customer's needs with the IVR prompt-and-record feature.
Improve call qualityImprove quality of calls and decrease duration by gathering information before callers speak to a live agent.
Decrease call durationHelp your callers answer their questions before they speak to a live agent with IVR business phone system menu branching.
We can help you build your custom call flows and perform CRM integration, dialer integration, testing, and deployment. Voicent's professional IT team has deep expertise in both inbound and outbound IVR design, creation, and deployment.
