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Voicent BroadcastByPhone has a built-in Message
Designer that is used for designing interactive outbound messages.
But because it is limited to one level of interaction, it cannot be
used for more flexible messages, such as a survey that requires
multiple level of interactions. IVR Studio is fully integrated with Voicent
BroadcastByPhone Autodialer and can be used to design messages with
multiple level of interactions. This sample shows a multiple
question survey that can be used by BroadcastByPhone Autodialer.
This sample is captured in the following video
demo:
Design For BroadcastByPhone: Multiple Question Support
The call flow is straightforward for this
sample. For outbound call, IVR studio automatically creates
two elements, Live Answer and Answering Machine,
under the top node. These two nodes represent two sub-designs,
one for calls answered by live human, and the other for calls
answered by answering machines or voicemail systems.
The Live Answer branch consists
of two Choice Elements and a Recording
Element. The first Choice Element lets the person called to
rate the service, and the second Choice Element asks the
person called if he would recommend the service to his friend,
and the Recording Element asks the person called to record a
voice message for his suggestions. The last element labeled
Thank You is a simple prompt element.
You can open this design by selecting Library > Multiple
Question from the program main menu.
To deploy the
application, select Deploy > Submit to Gateway... from
the program main menu. If the menu item is grayed out, select
Validate... first.
If you have multiple IVR application deployed, please see
IVR select application for more information.
Once deployed, restart the gateway to have the
changes to take effect.
Start Voicent BroadcastByPhone
Autodialer, select Broadcast > Select Message from
the program main menu. New confirmation columns that
correspond to the touch tone key responses and voice recording
are automatically added.
Start and use BroadcastByPhone as usual.
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