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You could print out information during any part
of the call flow. For example, you can print out the current value
of a variable, last caller entered keys, and any other information
specific for your application. In this
sample, the system logs caller's answer to a question.
The call flow
consists of choice element (Question) and prompt
elements (Yes, No, Maybe).
You can open this design by selecting Library >
Log Information from the program main menu.
An action is used to "do something",
such as print out some information, change the variable value,
run a Java command, and run an HTTP command. Sample
Password Protected Info
contains the Set Variable action. In
this sample, we use the Log Action. An Log action
simply prints out some information to the application log
file.
To define a new action for an element,
select the
element, then click on the Properties button
on the toolbar (Or select Edit > Properties... from the
program main menu), choose the Action tab. Click the
New... button.
You could choose to print out any text
string and any variable value. For example, __VG_CURTIME_MILLIS__
is a system variable containing information about the current
time in milliseconds; and ', YES' is an literal text string.
All actions of an element are executed
immediately when the call flow is transitioned to the element.
For example, when a caller pressed 1 for Yes and the call flow
is transitioned to Yes element, the Log action defined here is
executed before the element prompt message is played back.
If there are more than one action
defined, the actions are executed in the same order as defined
the action list.
To deploy the
application, select Deploy > Submit to Gateway... from
the program main menu. If the menu item is grayed out, select
Validate... first.
If you have multiple IVR application deployed, please see
IVR select application for more information.
Once deployed, restart the gateway to have the
changes to take effect.
The log file is saved under your deployed
application folder, normally it is:
C:\Program Files\Voicent\Gateway\apps\<your app
name>\logs
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