Advantages of Voicent's
IVR Studio
- One time purchase, use forever
- No monthly fee, no contract
- Setup in less than 10 minutes
- Works on any PC
- Feature rich and yet easy to use
- You can try it before you buy it
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What is IVR?
IVR - short for Interactive Voice Response - automates interaction with telephone callers. Most people are familiar with IVR applications. These applications allow users to retrieve information such as bank balances, flight schedules, and movie show times from any telephone and without the help of a live operator.
What is Inbound, Outbound IVR?
Most IVR systems are for inbound applications. Voicent IVR solution also supports outbound applications, such as BroadcastByPhone autodialer.
How is Voicent's IVR different?
Traditional IVR systems use proprietary software and expensive telephony hardware. Voicent IVR system is based on VoiceXML, an Internet open standard, so it is easy to integrate with other software applications. It can be deployed on any PC with a voice modem, an off-the-shelf standard computer component. That makes the cost of having your own IVR system extremely low.
How do you integrate IVR with existing systems?
Voicent's IVR platform supports two integration methods--HTTP and Java. With HTTP, an Internet protocol for the World Wide Web, the system can easily connect to any website. For other applications, any program written in Java can be easily integrated using Voicent's IVR software.
Why should I integrate my phone and CRM systems?
Integrating a CRM (Customer Relationship Management) system enables agents to quickly gain access to customer information on inbound and outbound calls, increasing operational efficiency and providing an improved customer experience. For example, with Voicent TelephonyCRM, all calls with caller ID are automatically saved. When a customer calls back, a screen popup with customer profile and call history is displayed on an agent's computer. Based on the customer's category, it can further direct which IVR application to use to answer the call, meaning the call can be automatically transferred to a specific person or department.
What can I do with IVR & Text-to-Speech capabilities?
A flexible IVR system can deliver dynamically generated content, such as account balances, when interacting with callers. The information is relayed to the caller by using a Text-To-Speech (TTS) engine, which reads aloud text in specified data fields.
IVR Samples
Voicent IVR Studio provides a rich set of samples in its design library. Many of these applications are complete designs and can be easily customized to meet the requirements of your business and organization. You can open these samples by selecting Library menu from the program main menu. The basic samples include:
Besides the simple applications, most other IVR applications require some degree of program integration. You can either use HTTP or Java for your program integration. The 24-Hour information hotline sample shows how to integration an IVR system with a website; and the Voicemail to Email sample shows how to integrate Java for sending an email from an IVR system.
IVR Studio is fully integrated with Voicent Products, such as BroadcastByPhone Autodialer, BroadcastBySMS, Flex PBX, and AutoReminder. The following samples are outbound IVR applications for BroadcastByPhone.
Use Text-to-Speech
The prompts used in these samples are mostly text-to-speech items - the voice will be automatically generated by a text-to-speech engine. The default Text-to-Speech engine is a free one from Microsoft. You will need to have Voicent Text-to-Speech PlugIn to have the audio files generated correctly.
Try Sample Messages
You can try these sample applications as is. To deploy the application, select Deploy > Submit to Gateway... from the program main menu. If the menu item is grayed out, select Validate... first.
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