Voicent PBX

About PBX

PBX Feature Tour

Quick Questions

What is a PBX?

A private branch exchange (PBX) is a telephone exchange for a particular business. A PBX system connects incoming telephone lines to a set of extensions inside a business.

What is VOIP or IP PBX?

VOIP PBX or IP is a PBX system that can handle calls on an IP network. It supports outbound connection to a SIP trunk or regular trunk; it also supports IP extensions. Most VOIP services provide regular telephone numbers to allow calls from landline or cell phones. The person who calls these numbers usually cannot tell the difference whether the call is make to a VOIP service or traditional PSTN service.

What is Voicent's Flex PBX?

Flex PBX is an affordable and easy to use auto attendant software system. Because it is a software package, it offers flexible configuration and unlimited design capability. It has all the features of a traditional PBX plus much more.

What is an Auto Attendant?

Also known as a Virtual Receptionist, it allows callers to be automatically transferred to an extension without the intervention of a live operator. Typically the Auto Attendant is included in a business phone system.

What is an IVR Menu?

A phone system menu that interacts with humans through the use of voice and DTMF keypad inputs. Auto attendant is a special kind IVR, where the target operation is the transfer of a call to an extension. IVR can be more broadly defined. It can interact with a database to supply requested information such as account balances, etc.

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Voicent PBX: Built-in CRM

What does having a built-in CRM for your business PBX phone system really mean? For starters, it gives your and your agents a terrific sales advantage by helping you understand your callers before they even start talking. Plus, Voicent's built-in CRM truly makes your business phone system hands-free, since agents won't have to manually create CRM records or record information; Voicent makes that all automatic.

Automatic CRM Screen Popup

With Voicent's PBX software, every connected call automatically has a CRM record pop up screen that appears to help agents better understand the callers. Visit our CRM Record Popup page for more information.

Speak CRM Information

For more advanced phone menu systems, you can use Text-to-Speech to speak information that cannot be recorded before-hand. For example, use TTS for giving callers their bank statements, or account statuses. Visit our Text to Speech page for more information.

Import and Upload Contacts

Chances are, your company has an existing customer database with valuable information that shouldn't be lost when migrating to another CRM. We understand this, so we provide easy to use importing with the CRM Import Wizard, where you can import any .csv file. You can specify which columns go where and import custom columns during the import so no data is lost.

Build Custom Applications

If you want to automate an entire department, like a ticketing service, you'll need powerful software with strong APIs. Voicent PBX software is mainly for professional business phone systems with ACD routing and queues. The software you can use to build business automation applications (like bill payment, bank statements, PIN activation) is IVR Studio.

Automatic Tracking

Every caller's interaction history is recorded instantly into the CRM, including the date and time of each call, and even email and texts. For more information, view the Automatic CRM Tracking page.

Greet Callers By Name

Personalize PBX greetings by using Text to Speech greet callers by their name or other CRM information. If the caller is a first-time caller, Virtual Receptionist can play a different Auto Attendant greeting. Visit our Text to Speech page for more information.

CRM Reports

Voicent CRM is actually a stand alone product, complete with robust features like CRM reports and analytics. With reports, you can track trends and agent performance for specific time periods. Simply generate reports with the click of a button to monitor agents and see a 360 degree view of your business.

Custom CRM Fields

Every business needs to save different information about their customers, whether it's the region they live in or the kind of house they live in. That's why Voicent allows you to create custom CRM fields and contact categories for no extra charge (or coding).

PBX Feature Tour: CRM and Software Integrations

Built-in CRM