Voicent PBX
About PBX
PBX Feature Tour
- Feature Overview
- Receiving Calls
- Handling Calls
- CRM and Software Integrations
- Business Management
- Business Automation
Quick Questions
What is a PBX?
A private branch exchange (PBX) is a telephone exchange for a particular business. A PBX system connects incoming telephone lines to a set of extensions inside a business.
What is VOIP or IP PBX?
VOIP PBX or IP is a PBX system that can handle calls on an IP network. It supports outbound connection to a SIP trunk or regular trunk; it also supports IP extensions. Most VOIP services provide regular telephone numbers to allow calls from landline or cell phones. The person who calls these numbers usually cannot tell the difference whether the call is make to a VOIP service or traditional PSTN service.
What is Voicent's Flex PBX?
Flex PBX is an affordable and easy to use auto attendant software system. Because it is a software package, it offers flexible configuration and unlimited design capability. It has all the features of a traditional PBX plus much more.
What is an Auto Attendant?
Also known as a Virtual Receptionist, it allows callers to be automatically transferred to an extension without the intervention of a live operator. Typically the Auto Attendant is included in a business phone system.
What is an IVR Menu?
A phone system menu that interacts with humans through the use of voice and DTMF keypad inputs. Auto attendant is a special kind IVR, where the target operation is the transfer of a call to an extension. IVR can be more broadly defined. It can interact with a database to supply requested information such as account balances, etc.
Voicent PBX: Inbound Call Reports & Analytics
A unique feature of Voicent PBX software is that you can get reports on inbound calls. For example, you can get reports on how many people press 1 to speak to sales, press 2 to get help, press 3 to ... With these reports, you can gauge whether the resources given to these departments matches the demand for those departments from your callers, saving you time and energy trying to manually analyze your business' efficiency.
Visual Reports
Voicent PBX is unique in that you can get visual reports on the performance of your business' phone system. Get daily call volume reports, agent reports, and industry-standard CRM reports simply by clicking a button to generate your visual reports.
Historical CRM Reports
In addition to real-time reports on your PBX, you can get historical reports using the built-in Voicent CRM data. You can save these reports on your desktop or access them anytime through the Agent Dashboard™.
Agent Sales Reports
To measure your agents' productivity and success in closing deals, simply visit the CRM Reports page on the Agent Dashboard and click on the report you want to generate. You can view sale amounts based on agents in a bar chart, pie chart, and more.
Export Data
When you generate reports, you can export this data for further analysis in software like Excel spreadsheets. Data file sheets are exported in .csv format.
Reports Based on Time Period
To better track trends and the success of campaigns, you can generate reports based on specific time periods.
Call Center Manager
Call Center Manager is Voicent software that allows managers to record agent calls, whisper coach, control call volumes, view line usage, and see real-time agent productivity reports.
Sales Funnel
View how many customers are currently in different stages of your company's sales cycle with the sales funnel report. This report will display the total number of people assigned to the specific sales position categories including custom fields; you can quickly find bottlenecks with this report.
Inbound Phone Surveys
Voicent PBX can conduct inbound phone surveys. Simply have your callers stay on the line after, say, a technical support call, and forward them to a multi-level Auto Attendant. This multi-level Auto Attendant is your inbound phone survey and can ask questions such as, "On a scale of 1 - 5 on your keypad, how satisfied are you with our customer service?".
The Reports page in the Agent Dashboard™:
