Voicent PBX

About PBX

PBX Feature Tour

Quick Questions

What is a PBX?

A private branch exchange (PBX) is a telephone exchange for a particular business. A PBX system connects incoming telephone lines to a set of extensions inside a business.

What is VOIP or IP PBX?

VOIP PBX or IP is a PBX system that can handle calls on an IP network. It supports outbound connection to a SIP trunk or regular trunk; it also supports IP extensions. Most VOIP services provide regular telephone numbers to allow calls from landline or cell phones. The person who calls these numbers usually cannot tell the difference whether the call is make to a VOIP service or traditional PSTN service.

What is Voicent's Flex PBX?

Flex PBX is an affordable and easy to use auto attendant software system. Because it is a software package, it offers flexible configuration and unlimited design capability. It has all the features of a traditional PBX plus much more.

What is an Auto Attendant?

Also known as a Virtual Receptionist, it allows callers to be automatically transferred to an extension without the intervention of a live operator. Typically the Auto Attendant is included in a business phone system.

What is an IVR Menu?

A phone system menu that interacts with humans through the use of voice and DTMF keypad inputs. Auto attendant is a special kind IVR, where the target operation is the transfer of a call to an extension. IVR can be more broadly defined. It can interact with a database to supply requested information such as account balances, etc.

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Voicent PBX: Shared PBX Lines

For medium and large businesses, such as hospitals and retail stores, you may want to use the same extension for all the agents and phones in the same department or location. You can also use an extension to appear on the phone of an executive and the assistant. With Voicent PBX, you can add up as many lines as you want, and add as many users to an extension without limits.

Pick Up Calls on Any Phone

For agents who use multiple phones for work, they can add their devices to their extension to pick up calls anywhere. Plus, callers won't know the difference.

Same Caller ID for Agents

All agents using the same extension will have the same caller ID, which makes getting into contact with clients easier when they recognize the number.

Unlimited Devices Per Extension

Voicent PBX doesn't limit the number of lines or phones you can add to an extension group or department. We also don't limit the number of groups you can have.

Park and Unpark on Different Devices

Instead of flipping a call to another device with a different phone number, agents can park a call in the queue and unpark the call on another device sharing the same phone line. For example, an agent can park a call on the 1st floor of a building and resume the call on the 10th floor.

Share Voicemail Boxes

When sharing a PBX line, agents can share voicemail boxes, too. This makes it easy to share and divide up work. Sharing voicemail boxes on the Voicent PBX phone system is a popular solution for government offices.

PBX Feature Tour: Business Management

Voicent PBX: Shared PBX Lines